Carson Lambert

I attended the Air Traffic Basics and Initial EnRoute Qualification courses at the Federal Aviation Administration (FAA) Academy in Oklahoma City. The training covered included but was not limited to:

• Basic Aviation Knowledge including the fundamentals of flight, weather navigation charts, the pilot's environment and Air Traffic procedures along with multiple knowledge checks, end of lesson test and block tests.
• Basic Air Traffic Knowledge with academics and simulation.
• Basic Air Traffic Separation and services including issuing clearances to pilots and providing separation between aircraft.

• Streamlined office supply organization, maintaining optimal inventory levels for operations.
• Processed invoices for payment using accounting software applications.
• Handled daily sorting, processing, and distribution of mail for the office.
• Answered phone calls and emails to improve business correspondence effectiveness.
• Greeted visitors professionally, addressing inquiries and directing them as needed.
• Entered data into spreadsheets using Microsoft Excel and similar programs.
• Provided customers with information about products and services offered by company.
• Scanned and filed documents efficiently to ensure timely delivery to third-party clients.

• As a Financial Expert my mission was to be significant to each member start to finish no matter what they came into the branch to get help with.
• I assisted members with deposits, withdrawals, account maintenance, digital support, inbound phone calls, new account openings, lending, and much more.
• With my position being a combination of a Teller, Loan Officer, and Customer Support Agent it's important I have great customer service skills, know how to set clear and firm expectations, stay organized so I can follow through with each of my members, and retain all of the necessary job knowledge to make a significant impact on their experience.

• Effectively communicate with agents and peers to make sure everyone is set up for success, coach agents on stats and performance to help them exceed expectations and achieve their goals in the company.
• Have critical conversations with agents to hold them accountable, create ways to drive engagement and motivation to keep moral high, problem solve quickly with agents and peers to keep the company successful.
• Run meetings and calibrations, manage and lead department projects to proactively improve the department and company.
• Discover Financial Services, Personal Banking Department