Carson Moore
AMC - Crew Leader
Schaumburg,IL
Summary
Night Supervisor with one year of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments. Dedicated to ensuring operations run smoothly and efficiently.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
PIC/Night Shift Leader
Jimmy John’s
Schaumburg, IL
12.2021 - Current
- Observed each team member to carry out duties and provided constructive criticism.
- Upheld federal safety standards and environmental disposal protocols.
- Managed communication between associates and management, addressing key issues and needs.
- Trained staff members to perform register, food making, customer service, management and cleaning.
- Compiled reports on production deposits, and more.
- Assisted customers with complaints, questions and concerns.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Assigned each member of 1-4 person team with specific daily tasks and responsibilities.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Facilitated and logged store opening, closing and shift changes.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
- Managed staffing levels to provide optimal support for cash register operations.
- Built and implemented training strategies to optimize team performance.
- Alleviated customer service needs with policy-appropriate solutions.
Education
No Degree - N/A
James B. Conant High School
Schaumburg, IL 08.2021 - Current
Skills
Training and mentoring
Team Building
Staff supervision
Management abilities
Customer Relations
Relationship building and management
Team leadership and coaching
Goals and performance
Accurate money handling
Opening and closing procedures
Staff training and development
Bank deposit procedures
Operations
Product and service sales
Delegation
POS systems operations
Timeline
PIC/Night Shift Leader
Jimmy John’s
12.2021 - Current
No Degree - N/A
James B. Conant High School
08.2021 - Current