Carson Moss
Montgomery
Summary
Dynamic Branch Manager with a proven track record in team leadership, operational efficiency, and customer service excellence. Expertise in driving profitability through strategic marketing and data analysis.
Overview
6
6
years of professional experience
Work History
Flagship Branch Manager
Enterprise Rent-A-Car
Montgomery
08.2022 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Supervised team members and trained on customer service standards to elevate customer satisfaction.
- Implemented safety protocols to ensure a secure working environment for staff and customers.
- Conducted performance evaluations and set goals for team development.
- Coordinated vehicle inventory management to optimize fleet utilization and availability.
- Analyzed sales reports to identify trends and improve service offerings.
- Developed branch marketing strategies that increased local visibility and customer engagement.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to reach full potential, contributing to branch profitability.
Digital Personal Shopper
Walmart
Tuscaloosa
09.2020 - 08.2023
- Curated personalized shopping experiences that enhanced customer satisfaction and loyalty.
- Guided customers in product selection, improving navigation and overall shopping experience.
- Collaborated with inventory teams to optimize product availability and maintain accurate listings.
- Utilized data analytics tools to identify trends and improve shopping recommendations.
Bank Teller
Alabama One Credit Union
Tuscaloosa
05.2021 - 02.2022
- Processed customer transactions with accuracy and efficiency, enhancing member satisfaction at Alabama One Credit Union.
- Handled loan applications and guided members through the approval process, facilitating timely access to funds.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained cash drawer balances while adhering to security protocols.
- Executed daily reports to verify compliance with regulatory standards, maintaining operational integrity.
- Collaborated with team members to improve workflow and customer service.
Education
Bachelor of Science - Mathematics
University of West Alabama
Livingston, AL12-2022
Skills
- Branch operations
- Client management
- Performance assessment
- Data analytics
- Strategic planning
- Financial analysis
- Key performance indicators
- Team leadership
- Staff management
- Employee training
- Staff training
- Problem solving
- Conflict resolution
- Decision making
- Multitasking
- Attention to detail
- Staffing optimization
- Customer service
Timeline
Flagship Branch Manager
Enterprise Rent-A-Car
08.2022 - Current
Bank Teller
Alabama One Credit Union
05.2021 - 02.2022
Digital Personal Shopper
Walmart
09.2020 - 08.2023
Bachelor of Science - Mathematics
University of West Alabama