Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Passino

Ballston Spa,NY

Overview

7
7
years of professional experience

Work History

Flagship Branch Manager

Enterprise Mobility
03.2024 - Current
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Resolved various issues impacting sales management and business operations.

Branch Manager

Enterprise Mobility
03.2020 - 03.2024
  • Provided rental services across a large territory
  • Implemented and organized daily plans using problem solving skills to quickly adjust appropriately throughout the day
  • Created operational and inspirational plans to drive team performance regarding customer service and sales
  • Consistent top performer on cost mitigation, customer satisfaction and operating profits
  • Earned a 5 year operating profit high
  • 11 employee promotions under my tenure.

Branch Manager

Enterprise Mobility
05.2019 - 03.2020
  • Increased operating profit by more than 15% multiple months by driving a sales culture and mitigating costs by implementing a sound business plan
  • Received top customer service score multiple months by holding team accountable to our plans and procedures in regards to service expectations
  • Ranked consistently top 5 in personal/branch performance matrixes
  • Remained profitable by aggressively seeking out new business in the marketplace along with keeping a 'yes' mentality and maintaining strong relationships with current and new accounts
  • 2 employee promotions under my tenure.

Flagship Assistant Manager

Enterprise Mobility
01.2019 - 05.2019
  • Assisted with 6 employee promotions
  • Managed and coached employees in the largest location in the region
  • Collaborated with employees to create sales and customer service goals
  • Largest location in the upstate NY region, responsible for 10+ employees and creating an efficient organized schedule to meet business needs
  • Highest vehicle inventory with upwards of 500 cars
  • Ranked monthly in top tiers for my individual sales along with my team consistently
  • Improved our customer service score to top ranking regionally.

Management Assistant (BOTB)

Enterprise Mobility
07.2018 - 01.2019
  • Consistently in top 10% of airport sales rankings worldwide
  • Numerous customer satisfaction scores above 91% respectively
  • Assist with training 3 coworkers in earning 'management assistant' title
  • Earned monthly bonus 6 of 6 months for sales and service goals
  • Complemented as the 'Best Of The Best Programs' sales and service 'MVP' 2 months of tenure
  • Participated in additional monthly training sessions for next level management.

Management Trainee

Enterprise Mobility
01.2018 - 07.2018
  • Consistently exceeded sales goals earning top 3 sales trainee 6 of 6 months
  • Assisted with top 2 customer service score every month earning #1 spot 3 of 6 months
  • Contributed to highest operating profit 4 of 6 months in region
  • Complemented as regions 'MVP' 3 of 6 months for sales and service
  • Participated in rigorous training program each month
  • Marketed and build relationships with local businesses growing business at an average of 7% during tenure.

Education

Bachelor's Degree - Management

OSWEGO STATE UNIVERSITY
Oswego, NY
12.2017

Skills

  • Experienced sales leader with ability to assimilate rapidly into an environment and become independently productive
  • Highly organized and attentive to detail
  • Excellent client skills; demonstrably able to build effective relationships through communication
  • Competitively driven with strong analytical skills, and ability to work under pressure
  • Enriched by assisting, coaching, and mentoring others to achieve success and reach their full potential
  • Strong interpersonal skills have helped me build and maintain great relationships with my accounts, customers, employees and peers

Timeline

Flagship Branch Manager

Enterprise Mobility
03.2024 - Current

Branch Manager

Enterprise Mobility
03.2020 - 03.2024

Branch Manager

Enterprise Mobility
05.2019 - 03.2020

Flagship Assistant Manager

Enterprise Mobility
01.2019 - 05.2019

Management Assistant (BOTB)

Enterprise Mobility
07.2018 - 01.2019

Management Trainee

Enterprise Mobility
01.2018 - 07.2018

Bachelor's Degree - Management

OSWEGO STATE UNIVERSITY

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Nathaniel Passino