Carson N. James
Canal Winchester
Summary
Friendly and proactive individual with strong problem-solving abilities and passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.
Offering positive attitude, strong analytical thinking, and keen desire to learn and grow in IT environment. Brings familiarity with common software troubleshooting techniques and basic networking principles. Ready to use and develop technical support and customer service skills in IT Help Desk Support role.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Robert Morris University IT Help Desk
08.2025 - 12.2025
- Provided first-tier technical support to students, faculty and staff for hardware, software and network issues
- Troubleshooting
- Ticket Management
- User Account Management
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Raising Canes Crewmember
Raising Canes
04.2022 - 08.2025
- Customer Service
- Cashier
- Kitchen prep
- Drive-through cashier
- Other restaurant or service-oriented roles
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Monitored inventory levels, restocking supplies as needed to meet customer demand.
- Implemented improvements in workflow processes, enhancing overall efficiency of operations.
- Resolved customer complaints promptly, maintaining a positive shopping experience for patrons.
Camp Counselor, Summer Sports
YMCA
06.2025 - 07.2025
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented creative sports programs to enhance camper participation.
- Facilitated team-building exercises, fostering collaboration among diverse groups.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety and well-being through diligent supervision during activities and downtime.
Food Pantry Volunteer
Mid-Ohio Market at Heart
12.2023 - 05.2024
- Organized food distribution events, ensuring efficient service delivery to community members.
- Assisted in inventory management, maintaining accurate stock levels and minimizing waste.
- Collaborated with team members to streamline pantry operations and improve workflow efficiency.
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
Education
High School Diploma -
Columbus Academy
Gahanna, OH06-2024
Bachelor of Science - Cyber Security
Robert Morris University
Coraopolis, PA05-2028
Bachelor of Science - Management Information Systems
Thomas More University
Crestview Hills, KY05-2028
Skills
- Software installation
- Remote support
- Mobile device support
- Incident reporting
Accomplishments
- Achieved First Team All League & Honorable Mention All District through effectively helping with leading my football team to a 12-2 record my senior season.
- Received multiple division 1 offers through my academics.
Timeline
IT Help Desk Technician
Robert Morris University IT Help Desk
08.2025 - 12.2025
Camp Counselor, Summer Sports
YMCA
06.2025 - 07.2025
Food Pantry Volunteer
Mid-Ohio Market at Heart
12.2023 - 05.2024
Raising Canes Crewmember
Raising Canes
04.2022 - 08.2025
High School Diploma -
Columbus Academy
Bachelor of Science - Cyber Security
Robert Morris University
Bachelor of Science - Management Information Systems
Thomas More University
Community Service
Mid-Ohio Market at HEART, 2023-04, 2024-05, Fixed food boxes for families in need, Help take food boxes to the cars for the elderly, Kept shelves stocked when needed