Carson Polk
Birmingham,AL
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in data organization and task prioritization, committed to enhancing customer satisfaction and operational efficiency
Overview
5
5
years of professional experience
Work History
Project Analyst
Pike Engineering
2024.09 - Current
- Transferred and translated engineering data for comm cables to selective websites under Alabama Power
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Pulled reports for projects to show prioritization and results
Customer Service Representative
Jiffy Trip
2023.09 - 2024.07
- Assisted customers with inquiries and provided product information.
- Maintained a clean and organized workspace for optimal customer service.
- Handled cash management and balanced register at the end of shifts.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Family Dollar
2022.05 - 2023.07
- Assisted customers with product inquiries and locating items in store.
- Handled transactions efficiently using point-of-sale systems.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Night Stocker
Walmart
2021.07 - 2021.11
- Stocked shelves with merchandise to ensure product availability.
- Organized backroom inventory for efficient access and storage.
- Monitored product expiration dates and removed outdated items promptly.
Education
No Degree - Communications
Northwestern Oklahoma State University
Alva, OKSkills
- Project management
- Data collection
- Management standardization
- Customer service
- Critical thinking
- Data entry
Timeline
Project Analyst
Pike Engineering
2024.09 - Current
Customer Service Representative
Jiffy Trip
2023.09 - 2024.07
Customer Service Representative
Family Dollar
2022.05 - 2023.07
Night Stocker
Walmart
2021.07 - 2021.11
No Degree - Communications
Northwestern Oklahoma State University