Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carson Rowles

Cedar Park,TX

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

3
3
years of professional experience

Work History

Service Technician

Tj-cycles
Austin , TX
11.2022 - Current
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Installed new systems according to manufacturer specifications.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Replaced worn or damaged parts with OEM replacements as necessary.

Sales Associate

Tj-cycles
Cedar Park
10.2022 - Current
  • Conducted inventories on a regular basis to track stock levels.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assessed customer needs to provide assistance and information on product features.

Education

Certificate of KTM Broze Level Training -

KTM North America
11-2022

High School Diploma -

West Lake High School
Austin , TX
09-2022

Skills

  • System installation
  • Equipment maintenance
  • Quality assurance
  • Parts replacement
  • Customer service
  • Product knowledge
  • Relationship building
  • Complaint resolution
  • Upselling techniques
  • Positive and professional

Timeline

Service Technician

Tj-cycles
11.2022 - Current

Sales Associate

Tj-cycles
10.2022 - Current

Certificate of KTM Broze Level Training -

KTM North America

High School Diploma -

West Lake High School
Carson Rowles