Carson Sorrells
Acworth,GA
Summary
Asset Protection Specialist prevents theft and fraud and encourages safety program compliance to reduce store loss. Reviews CCTV and exception reports, monitors security and audits surveillance to identify and investigate incidents. Performs duties safely and with demonstrated integrity by focusing on business objectives while supporting key asset protection and operational responsibilities.
Overview
9
9
years of professional experience
Work History
Asset Protection Specialist
The Home Depot
05.2023 - Current
- Streamlined communication channels between asset protection team members for improved efficiency in response times.
- Utilize several tools to minimize loss to the company, including but not limited to identifying incidents of theft and fraud, reviewing digital video and exception reports, monitoring the store's physical security, and driving a "shrink elimination" culture throughout the store.
- Assisted in the recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
- Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
- Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
Licensed Claims Adjuster
Assurant
09.2021 - 11.2022
- Responsible for resolving damage claims for insureds by providing relevant policy information and providing outstanding customer service
- Investigate claim damages by using internal and external resources- commonly calling the insureds and other involved parties- such as police departments, and contractors
- Handle inbound/outbound calls and task assignments in a team environment
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Synthesized claim data into comprehensive reports for management, and evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.
Front End Associate
Lowes
04.2020 - 08.2020
- Customer facing / service position
- Responded to customer needs and provided my service to ensure all needs were met
- Worked multiple positions offering Lowes extra assistance in all department
- Organized and maintained cleanliness of the front end to provide customers with a positive / safe shopping experience.
NCAA Division I Athlete
Furman University Men's Lacrosse Team
08.2017 - 05.2020
- Committed approximately 32 hours per week to training, studying film, and playing games while simultaneously maintaining a full course load
- Class leader- I met with coaches bi-weekly to provide them with a summary about how my peers were performing in school and on the field
- Developed strong work ethic, concentration, and perseverance to meet personal team goals.
Lacrosse Official / Referee
Georgia Lacrosse Officials Association
05.2015 - 07.2019
- Displayed exceptional communication skills with players and coaches while ensuring the integrity of the game
- Collaborated with a team of 4 officials to clearly define the rules and regulations of the game to the youth
- Strengthened interpersonal skills in a team setting to improve the safety of the game.
Coach - Youth Lacrosse
Allatoona Youth Lacrosse
05.2017 - 05.2019
- Provide leadership, direction and training to youth team players during both practices and games
- Coordinate / Communicate with players, parents and officials.
HVAC Technician
Alpha Air Balance
05.2017 - 08.2018
- Collaborated with licensed contractors to maintain and repair HVAC systems
- Tested and repaired systems by identifying issues and replacing them with the appropriate parts by reading diagrams, specifications, drawings, and blueprints
- Demonstrated time management skills by remaining organized and prioritizing work orders to ensure top quality for the customers.
Education
Bachelor of Arts in History -
Furman University
Greenville, SC05.2021
Skills
- Video Monitoring
- Internal Audits
- Physical Security
- Incident Reporting
- Policy Enforcement
- Inventory Management
- Team Training
- Process Implementation
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
Timeline
Asset Protection Specialist
The Home Depot
05.2023 - Current
Licensed Claims Adjuster
Assurant
09.2021 - 11.2022
Front End Associate
Lowes
04.2020 - 08.2020
NCAA Division I Athlete
Furman University Men's Lacrosse Team
08.2017 - 05.2020
Coach - Youth Lacrosse
Allatoona Youth Lacrosse
05.2017 - 05.2019
HVAC Technician
Alpha Air Balance
05.2017 - 08.2018
Lacrosse Official / Referee
Georgia Lacrosse Officials Association
05.2015 - 07.2019
Bachelor of Arts in History -
Furman University
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