Carson Soto
Mississippi State,Mississippi
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Busser/Server
Mount Vernon Country Club
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
Brand Ambassador
American Eagle Outfitters, Inc
02.2023 - 06.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Increased sales by effectively communicating product benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Brand Representative
Hollister.Co
05.2022 - 02.2023
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Rang up customers by processing cash and credit payments to complete [Number] sales transactions on average each [Timeframe].
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Placed new and existing brand products in competitive retail locations.
Education
High School Diploma -
Mississippi State University
Starkville, MS2027
Skills
- Seating Assignment Preparation
- Dining Customer Service
- Food Preparation and Safety
- Price Memorization
- Suggestive Selling
- To-Go Order Preparation
- Quality Control
- Sales Expertise
- Buffet Setup and Takedown
- Cash Handling
- Utensil Cleaning
- Menu Item Recommendation
- Hospitality Service Expertise
Languages
american sign language
Professional Working
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
02.2023 - 06.2023
Brand Representative
Hollister.Co
05.2022 - 02.2023
Busser/Server
Mount Vernon Country Club
High School Diploma -
Mississippi State University
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