Summary
Work History
Education
Skills
Timeline
OfficeManager

Charlene Grace Flores

Hostess/Restaurant Busser
Palm Springs,CA

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Hostess/Restaurant Busser

Zin American Bistro
03.2024 - Current
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Assistant Store Manager

Style USA
Palm Desert, CA
7 2023 - 03.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Lead Keyholder

Style USA
07.2023 - 08.2023
  • Trained and mentored new employees.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.

Sales Associate

Style USA
06.2023 - 07.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Obtaining Bachelor of Business Administration - Business

College of The Desert
05.2026

High School Diploma -

Palm Springs High School

Skills

  • Table Setting Arrangements
  • Guest Inquiries
  • High-Volume Dining
  • Guest Flow
  • Phone Inquiries
  • Seating Assignment Preparation
  • Dining Area Maintenance
  • Table Bussing
  • Cleaning and Sanitation
  • Reservation Coordination

Timeline

Hostess/Restaurant Busser

Zin American Bistro
03.2024 - Current

Sales Lead Keyholder

Style USA
07.2023 - 08.2023

Sales Associate

Style USA
06.2023 - 07.2023

Obtaining Bachelor of Business Administration - Business

College of The Desert

High School Diploma -

Palm Springs High School

Assistant Store Manager

Style USA
7 2023 - 03.2024
Charlene Grace FloresHostess/Restaurant Busser