Carsyn Dasch
Altoona,IA
Summary
Dynamic professional with a proven track record at Hy-Vee, excelling in client relations and sales operations. Skilled in new product launches and cross-functional team leadership, I consistently achieved sales goals while fostering strong customer relationships. My expertise in data analytics and commitment to exceptional service drive revenue growth and enhance brand visibility.
Overview
7
7
years of professional experience
Work History
Assistant Health Market Manager
Hy-Vee
Altoona, IA
01.2025 - Current
- Increased market share by identifying and capitalizing on emerging market trends.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Achieved monthly sales targets consistently by pursuing new business.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Achieved consistent revenue growth with focused sales approaches targeting untapped demographic segments.
- Enhanced brand visibility with creation of innovative social media campaigns, engaging broader audience.
Assistant Manager
Starbucks
Altoona, IA
08.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
General Merchandiser
Hy-Vee
Altoona, IA
08.2023 - 01.2024
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
Online Sales Assistant Manager
Hy-Vee
Altoona, IA
02.2023 - 08.2023
- Handled returns and exchanges professionally, maintaining positive relationships with customers.
- Provided exceptional support during peak seasons, managing increased workload effectively without compromising service quality or response timeframes.
- Managed customer inquiries efficiently, resulting in improved customer satisfaction ratings.
- Monitored competitor pricing strategies, ensuring the store''s competitive edge in the market.
- Streamlined order processing procedures, reducing shipping times and enhancing customer satisfaction levels.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Online Personal Shopper
Hy-Vee
Altoona, IA
08.2021 - 02.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Server
Mugsy's Sports Grille & Bar
Pleasant Hill, IA
08.2021 - 04.2022
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Spectators Bar & Grille
Altoona, IA
09.2019 - 03.2020
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
Sugar Shack Diner
Altoona, IA
07.2018 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
Associate Of Arts - Digital Marketing
Des Moines Area Community College
Ankeny, IASkills
- New product launch
- Client relations
- Sales operations
- Product management
- Cross-functional team leadership
- Time management
- Customer service
- Relationship building
Timeline
Assistant Health Market Manager
Hy-Vee
01.2025 - Current
Assistant Manager
Starbucks
08.2024 - 01.2025
General Merchandiser
Hy-Vee
08.2023 - 01.2024
Online Sales Assistant Manager
Hy-Vee
02.2023 - 08.2023
Online Personal Shopper
Hy-Vee
08.2021 - 02.2023
Server
Mugsy's Sports Grille & Bar
08.2021 - 04.2022
Server
Spectators Bar & Grille
09.2019 - 03.2020
Server
Sugar Shack Diner
07.2018 - 03.2020
Associate Of Arts - Digital Marketing
Des Moines Area Community College