Job Search Status
Open to workDesired start date: Immediately
Open To Work
Carter Clark
Athens,GA
Work Preference
Summary
Adaptable chat professional known for effective problem-solving and collaboration. Extensive experience in managing high-stress situations and streamlining workflows to enhance overall customer satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Chat Support Representative
Cookout
Athens, GA
10.2024 - 04.2026
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Trained new team members on company policies and customer service protocols.
- Processed orders accurately and promptly, ensuring timely delivery to customers.
- Collaborated with team to streamline service procedures, improving workflow efficiency.
- Assisted in developing training materials for customer service best practices.
- Monitored inventory levels and communicated needs to management proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Increased Sales by 10%
Sales Chat Agent
Rucker's Family Amusment
Athens, GA
06.2024 - 07.2025
- Handled customer inquiries via chat, providing timely and accurate information on services and promotions.
- Assisted customers in resolving issues, ensuring high satisfaction through effective communication and problem-solving skills.
- Collaborated with team members to streamline chat workflows, enhancing response times and service quality.
- Trained new agents on chat protocols and best practices, fostering a knowledgeable support team environment.
- Developed FAQ resources to facilitate quicker responses for common queries, improving overall efficiency of the chat system.
- Implemented quality assurance measures to monitor chat interactions, ensuring adherence to company standards and procedures.
- Collaborated with team members to develop and implement new strategies for increasing sales and boosting performance metrics.
- Managed over 100 emails daily.
Chat Support Representative
Rose's Best Cleaning
Stone Mountain, GA
05.2020 - 10.2023
- Addressed customer inquiries and concerns via chat support, ensuring prompt and accurate responses.
- Utilized CRM software to document interactions and track customer satisfaction levels effectively.
- Collaborated with team members to develop knowledge base resources for improved response accuracy.
- Assisted in training new representatives on best practices for customer engagement and problem resolution.
- Resolved complex issues through proactive problem-solving techniques, ensuring high levels of client retention.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Increased product production sales by 20% by company standards
Education
High School Diploma -
Cedar Shoals
Athens, GA05-2025
Skills
- Active listening
- Chat Support
- Critical thinking
- Data entry
- Customer satisfaction measurement
- Scheduling
- Order processing
- Administrative support
Languages
English
Native or Bilingual
Timeline
Chat Support Representative
Cookout
10.2024 - 04.2026
Sales Chat Agent
Rucker's Family Amusment
06.2024 - 07.2025
Chat Support Representative
Rose's Best Cleaning
05.2020 - 10.2023
High School Diploma -
Cedar Shoals