Carter Cullen
Waukee, IA
Summary
Dedicated Security Officer with Securitas Security Services USA, skilled in incident reporting and conflict resolution. Proven track record in reducing theft and vandalism through vigilant monitoring and effective visitor tracking. Committed to fostering a safe environment while delivering superior customer service and training new team members in security protocols.
Overview
6
6
years of professional experience
Work History
Security Officer
Securitas Security Services USA
07.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Adel-DeSoto-Minburn Highschool
Adel, IASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Document management
- Theft prevention training
- Investigation documentation
- Report generation
- Active shooter training
- Workplace violence prevention
- Asset protection
- Premises patrol
- First aid and CPR certified
Timeline
Security Officer
Securitas Security Services USA
07.2019 - Current
Adel-DeSoto-Minburn Highschool
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