CARTER CZAPLEWSKI
Elkhorn,NE
Summary
Accomplished professional with expertise in risk management and customer relations, honed at FISERV. Proven ability to enhance frameworks and deliver presentations to executives. Skilled in training and developing teams, with a strong work ethic and excellent communication skills. Successfully optimized delivery routes at Amazon, ensuring timely package handling and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Amazon
Omaha, NE
02.2025 - Current
- Delivered packages across assigned routes, ensuring timely arrival and customer satisfaction.
- Delivered goods on time while following speed limits and traffic regulations, maintaining safety standards.
- Managed time to consistently meet delivery schedules, optimizing route efficiency.
- Communicated with customers to ensure satisfaction.
- Conducted vehicle inspections for safety compliance.
Risk Analyst 2
FISERV
Omaha, NE
02.2023 - 11.2024
- Managed 25 financial institutions' rules portfolios (credit & debit) through effective communication with bank executives across 3 rule engine platforms.
- Delivered monthly reports and presentations to executives, highlighting rule performance and insights for decision-making.
- Partnered with cross-functional teams to strengthen risk management frameworks and policies, improving overall risk assessment process.
- Developed risk management strategies to mitigate financial losses.
- Conducted training sessions for staff on risk management principles and practices.
- Maintained databases containing information about current and past risks.
Risk Analyst 1
FISERV
Omaha, NE
02.2022 - 02.2023
- Managed maintenance of 15 financial institutions' rule portfolios (credit & debit) by communicating with bank executives across 2 rule engine platforms.
- Provided monthly reports and gave presentations to executives that showed rule performance.
- Administered databases with current and past risk information to support risk analysis and reporting.
- Collaborated with cross-functional teams to enhance risk management frameworks and policies.
- Conducted training sessions for staff on risk management principles and practices.
- Formulated risk management strategies that aimed to mitigate financial losses.
Personal Banker
BANK OF THE WEST
Omaha, NE
02.2021 - 02.2022
- Sold banking products including checking and savings accounts, mortgages, credit cards, and lines of credit through cold calling and walk-in business.
- Built relationships with clients to secure future business and establish a sales pipeline.
- Led teller line coaching and training team focused on customer service and sales techniques.
- Assisted customers at teller line and facilitated client meetings in office to address their banking needs.
- Selected to train and develop team members due to knowledge and communication skills.
- Conducted coaching observations at management's request.
Senior Service Banker
BANK OF THE WEST
Omaha, NE
04.2018 - 02.2021
- Led teller line coaching and training team on customer service and sales techniques, fostering team development.
- Trained and developed team members by leveraging knowledge and communication skills.
- Conducted coaching observations to assess team performance and provide feedback.
- Reviewed overdraft reports for compliance and accuracy, enhancing operational integrity.
- Ensured accurate financial customer transactions, strengthening customer relationships.
Key Holder
THE VITAMIN SHOPPE
Omaha, NE
11.2017 - 04.2018
- Engaged customers to strengthen connection with Vitamin Shoppe brand.
- Managed accuracy of cash drawers by running and reviewing reports.
- Performed change orders and deposits, hung sales tags, and rotated product in store to achieve sales goals.
- Ensured cash drawer accuracy through daily counts.
Assistant Manager
DAIRY QUEEN
Omaha, NE
08.2011 - 01.2017
- Achieved store results on a daily, weekly, and monthly basis.
- Supervised store team, scheduled employees, and analyzed daily reports to assess sales performance against goals.
- Trained and developed team members on all store processes, policies, and procedures.
- Assisted customers by providing information and effectively resolving complaints to enhance customer satisfaction.
- Ensured accurate cash drawer counts daily, contributing to financial accountability.
Education
High School -
Millard South High School
Omaha, NESkills
- Self-motivated
- Strong Work Ethic
- Positive work culture
- Friendly
- Approachable
- Team-player
- Coaching
- Training
- Developing
- Bank Process Knowledge
- Excellent Verbal Communication
- Excellent Written Communication
- Route optimization
- Vehicle inspection
- Package handling
- Time management
Timeline
Delivery Driver
Amazon
02.2025 - Current
Risk Analyst 2
FISERV
02.2023 - 11.2024
Risk Analyst 1
FISERV
02.2022 - 02.2023
Personal Banker
BANK OF THE WEST
02.2021 - 02.2022
Senior Service Banker
BANK OF THE WEST
04.2018 - 02.2021
Key Holder
THE VITAMIN SHOPPE
11.2017 - 04.2018
Assistant Manager
DAIRY QUEEN
08.2011 - 01.2017
High School -
Millard South High School