Summary
Overview
Work History
Education
Skills
Timeline
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Carter Dollins

Birmingham,AL

Summary

Dynamic and results-driven professional with a proven track record at O’reillys Auto Parts, enhancing sales through innovative promotions and exceptional customer service. Skilled in team collaboration and loss prevention, I excel in fostering positive work environments and driving profitability while maintaining meticulous attention to detail and effective communication.

Overview

2026
2026
years of professional experience

Work History

RSS

O’reillys Auto Parts
  • Increased sales by Number% with special displays and promotions.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Operations Manager

Omar Golden Investments
Birmingham, AL
04.2022 - Current
  • Boosted overall store profitability by curbing shrinkage.
  • Increased sales by Number% with special displays and promotions.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
  • Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
  • Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
  • Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Established key internal functions and defined scope of positions.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.

Secretary

Dollins CPA
Vestavia Hills
01.2017 - 05.2019

Short files for my father

Run to the post office

Education

High School Diploma -

Homewood Highschool
Homewood, AL
05.2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Computer skills

Timeline

Store Operations Manager

Omar Golden Investments
04.2022 - Current

Secretary

Dollins CPA
01.2017 - 05.2019

RSS

O’reillys Auto Parts

High School Diploma -

Homewood Highschool
Carter Dollins