Carter Francisco
Overland Park,KS
Summary
High Energy, results-driven Store Manager with proven success in driving sales and enhancing customer experiences. Expertise in sales, performance management and problem-solving within retail environments.
Overview
14
14
years of professional experience
Work History
Store Manager
MattressFirm
04.2018 - Current
- Responsible for implementing all company initiatives and standard operating procedures while meeting and exceeding sales performance goals
- Responsible for executing in-store merchandising, inventory compliance, sales training, effective scheduling, traffic driving initiatives, performance improvement plans, curating and maintaining customer relationships
- Partnered with leadership to create Business Development Plans that help achieve individual and store financial targets to meet and exceed the company's key KPI's
- Responsible for creating an elevated shopping experience in a competitive, fast past environment through proactive and consistent coaching/feedback
- Partnered with Talent Acquisition to assist in the recruiting, hiring, onboarding, and training of associates across the Kansas City Market
- Member of the CPOS(Cloud Point of Sale) Super User Group
- Member of the District Ambassadors for the NextGen Tablets Group
- Consistently increased Topline and Gross Sales YOY throughout tenure with MattressFirm, both individually and at the store level
- Store Manager of 4 different business units throughout tenure with MattressFirm, including relocating to a satellite location
- Million Dollar writer in FY25
- Member of Great Plains Legacy Leader Program in FY26
Customer Service Representative
General Dynamic Information Technology
09.2016 - 01.2018
- Assisted customers via inbound and outbound calls, chats, and emails
- Received certification to assist and enroll customers through the Health Insurance Marketplace under the Affordable Care Act
- Promoted to a specialized team that assisted U.S. Public School and Library Systems with their internet and fiber upgrades
Kitchen Manager
Fuzzy’s Taco Shop
01.2013 - 01.2016
- Implemented and maintained food safety and sanitization standards to ensure safe handling and preparation of food
- Scheduled and received food and beverage deliveries, adhering to company budget
- Responsible for coordinating and hosting catering events throughout the community
- Managed staff schedules to maintain adequate coverage for all shifts
Education
High School Diploma -
Lawrence High School
Lawrence, KS12.2013
Skills
- Retail Sales Management
- Sales Expertise
- Interpersonal Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Critical Thinking
- Hiring, Training, and Development
- Performance Management
- Administrative Skills
- Microsoft Office
Timeline
Store Manager
MattressFirm
04.2018 - Current
Customer Service Representative
General Dynamic Information Technology
09.2016 - 01.2018
Kitchen Manager
Fuzzy’s Taco Shop
01.2013 - 01.2016
High School Diploma -
Lawrence High School