Mary E Wygand
Melbourne
Summary
Dynamic retail manager with a proven track record at Francesca's, excelling in team leadership and visual merchandising. Achieved significant sales growth through results-driven strategies and exceptional customer experience. Skilled in loss prevention and staff training, fostering a motivated team to deliver outstanding service and operational excellence.
Overview
11
11
years of professional experience
Work History
Store Manager
Claires
Viera
09.2019 - 10.2021
- Maintained and updated store signage to improve customer engagement.
- Managed daily operations, focusing on cash handling and opening/closing processes.
- Executed inventory management through audits, cycle counts, and shrinkage control.
- Recruited, trained, and developed staff to increase overall productivity.
- Cultivated strategic relationships with clients to enhance loyalty.
- Analyzed financial statements and sales reports to measure performance outcomes.
- Resolved customer issues swiftly to instill confidence in services.
- Developed weekly schedules for store personnel to ensure effective operations.
Manager
FRANCESCA'S
Jensen Beach
10.2014 - 07.2019
- Recruited and hired top management and stylist talent to strengthen team capabilities.
- Trained staff on business operations and customer service standards, boosting overall performance.
- Ensured comprehensive product knowledge among team members to enhance customer experience.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Organized multiple projects and prioritized tasks to streamline operations effectively.
- Coordinated staff schedules for seamless service delivery during peak periods.
- Provided training and mentorship to junior staff on merchandising techniques and best practices.
- Monitored store performance metrics, focusing on profit margins and sales volume.
ASSISTANT STORE MANAGER
CACHE
Melbourne
10.2010 - 01.2014
- Assisted Store Manager in driving sales-oriented operations to enhance profitability.
- Achieved execution of store KPIs while fostering a results-driven selling culture.
- Executed floor set strategies, consistently surpassing company standards.
- Maintained operational fluency through effective marketing and merchandising strategies.
- Supervised daily operations, including shift scheduling and duty assignments.
- Reviewed completed work for quality and adherence to standards.
- Collaborated with management on strategic plans for business objectives.
- Recruited and trained new employees to meet job requirements.
Assistant Store Manager
Francesca's
Melbourne
06.2010 - 10.2010
- Achieved second highest sales growth in company through targeted strategies.
- Cultivated strategic client relationships to enhance loyalty and satisfaction.
- Delivered exceptional customer service via proactive engagement and assistance.
- Oversaw cash handling processes, ensuring prompt reconciliation of discrepancies.
- Executed daily operational procedures to maintain high standards during shifts.
- Developed stylists' performance in customer focus and operational knowledge.
- Provided mentorship to new employees on company programs and processes.
- Coordinated with marketing department to align merchandising strategies with promotional activities.
Education
Cosmetologist -
Brittany Beauty School
Levitown, NY01.1995
High School Diploma -
Lindenhurst High School
Lindenhurst, NY06-1982
Skills
- Retail sales management
- Visual merchandising
- Customer experience
- Results-driven strategies
- Loss prevention
- Team leadership
- Problem solving
- Staff training
- Promotions management
- Store displays
- Shift management
- Sound judgment
- Employee supervision
- Employee scheduling
- Event planning
- Store operations
- Marketing and promotions
References
References available upon request.
Timeline
Store Manager
Claires
09.2019 - 10.2021
Manager
FRANCESCA'S
10.2014 - 07.2019
ASSISTANT STORE MANAGER
CACHE
10.2010 - 01.2014
Assistant Store Manager
Francesca's
06.2010 - 10.2010
Cosmetologist -
Brittany Beauty School
High School Diploma -
Lindenhurst High School
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