Carter Jensen
Sioux Falls,SD
Summary
Guest-service and operations leader with experience in hospitality and healthcare customer-facing environments. Leads large teams to deliver service excellence, resolve guest concerns, and maintain high service standards. Trains employees, supports diverse needs, and strengthens safety-focused operations through clear communication.
Overview
6
6
years of professional experience
Work History
Director of Guest Services
Avantara Norton
Sioux Falls, SD
08.2026 - Current
- Directed guest-service operations for skilled nursing and rehabilitation facility serving approximately 100 residents and patients.
- Managed patient and discharge follow-up meetings to collect feedback, address concerns, and enhance overall experience.
- Oversaw new-admission coordination to deliver organized, welcoming transitions for patients and families.
- Coordinated with nursing, social services, dietary, administration, and other departments to support patients and families effectively.
- Led reception and facility transportation functions for a team of approximately 10 employees.
- Created community events and outreach initiatives to build relationships with prospective patients, families, and community partners.
- Supported employee-retention initiatives while collaborating with leadership across South Dakota facilities.
Restaurant Manager
Chick-fil-A
Sioux Falls, South Dakota
01.2026 - Current
- Directed daily operations for team of approximately 90 employees while maintaining strong hospitality and guest service standards.
- Guided team members to create welcoming, attentive, and consistent guest experiences, enhancing customer satisfaction.
- Led restaurant catering sales channel, fostering customer relationships to drive sales growth.
- Resolved guest concerns with effective service recovery and professional follow-up.
- Supported marketing, community engagement, and sales initiatives to strengthen brand presence and meet business goals.
Restaurant Manager
Pizza Ranch
Tea, SD
07.2020 - 01.2026
- Managed daily restaurant operations in a high-volume hospitality environment with a focus on guest experience.
- Directed scheduling, hiring, training, and development for a team of 50 employees to enhance operational efficiency.
- Transformed restaurant into a certified training store for new operators, managers, and team members, supporting talent development.
- Coached leaders from other locations on operational best practices and service standards, improving consistency across teams.
- Addressed guest concerns and delivered service recovery with professionalism and hospitality.
- Supported corporate openings and adjusted quickly to changing teams and work environments.
Education
High School Diploma -
Lennox High School
Lennox05-2023
Some College (No Degree) - Business Administration
University of South Dakota
Vermillion, SDSkills
- Admission coordination
- Patient experience
- Discharge follow-up
- Patient feedback management
- Healthcare operations
- Guest relations expertise
- Customer relations
- Community outreach
- Strong leadership
- Guest satisfaction
Timeline
Director of Guest Services
Avantara Norton
08.2026 - Current
Restaurant Manager
Chick-fil-A
01.2026 - Current
Restaurant Manager
Pizza Ranch
07.2020 - 01.2026
High School Diploma -
Lennox High School
Some College (No Degree) - Business Administration
University of South Dakota