Carter Jolley
Provo,UT
Summary
Dynamic professional with a solid background in manufacturing engineering and customer service, notably at Trek Bicycle. Proficient in SolidWorks and skilled in carbon composite manufacturing, I excel in problem-solving and team collaboration, driving successful project outcomes and enhancing customer satisfaction. An Eagle Scout, I bring dedication and a passion for cycling and climbing.
Overview
3
3
years of professional experience
Work History
Research Assistant
Brigham Young University, Manufacturing Engineering Department
Provo, UT
01.2026 - Current
- Supported graduate students by troubleshooting research projects funded by Toyota ES3 Bond, facilitating timely progress and results.
- Assisted in research testing for refill friction stir spot welding team to enhance welding processes.
- Monitored lifetime cycles of tools to ensure optimal performance. for 7 mm steel stir spot welding tools.
- Ran industrial shear tensile tester, cleaned imaging equipment, and measured materials.
Service Manager
Trek Bicycle
Tukwila, WA
04.2026 - 08.2026
- Led service intake and diagnosis workflow, guiding customers to appropriate bicycle repair solutions.
- Responded to spot-service requests and general maintenance questions to maintain strong customer support.
- Cross-trained team members, enhancing technical knowledge across staff.
- Conducted inventory checks, performed product research, and set up displays to ensure readiness for new product assembly.
Sales Associate
Trek Bicycle
Tukwila, WA
06.2023 - 08.2023
- Guided customers in selecting products tailored to interests and individual needs, enhancing shopping experience.
- Assembled new products and organized display areas to attract customer attention.
- Maintained cleanliness and organized bike display to create inviting shopping environment.
Education
Bachelor of Science - Manufacturing Engineering
Brigham Young University
Provo, UT04-2029
Skills
- Research methodologies
- Welding processes
- Materials testing
- Process improvement
- Manufacturing processes
- SolidWorks proficiency
- Project management
- Technical support
- Carbon composite manufacturing
VOLUNTEER EXPERIENCE
The Church of Jesus Christ of Latter-day Saints, Missionary, Service Missionary, Concepcion, Chile, Seattle, Washington, 2023-08, 2025-08, Serviced, sourced, and facilitated the logistics of the mission bicycle fleet, creating a streamlined system, Volunteered in the Seattle Washington Temple as an Ordinance Worker, Volunteered in the Kent Bishop’s Storehouse filling food orders for individuals and managing new product, Operated a forklift as certified by The Church of Jesus Christ of Latter-day Saints
Timeline
Service Manager
Trek Bicycle
04.2026 - 08.2026
Research Assistant
Brigham Young University, Manufacturing Engineering Department
01.2026 - Current
Sales Associate
Trek Bicycle
06.2023 - 08.2023
Bachelor of Science - Manufacturing Engineering
Brigham Young University