Carter Jones
Maineville
Summary
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Assistant Store Manager
Kroger
Maineville
02.2024 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service techniques.
- Ensured compliance with health and safety regulations throughout the store.
- Coordinated inventory management processes to maintain stock levels.
- Implemented promotional displays to enhance product visibility and sales.
- Collaborated with the store manager on strategic planning initiatives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
Customer Service Manager
Kroger
Maineville
09.2022 - 02.2024
- Trained staff on company policies and effective communication techniques.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Supervised customer service team to ensure quality support and satisfaction.
- Developed schedules to optimize workforce efficiency during peak hours.
- Coordinated with other departments to streamline operations and enhance service delivery.
- Monitored performance metrics to identify training needs and areas for improvement.
- Facilitated team meetings to discuss best practices and share success stories.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Non-Foods Manager
Kroger
Maineville
06.2022 - 09.2022
- Managed inventory levels for non-food products in a retail environment.
- Organized product displays to enhance customer shopping experience.
- Assisted with purchasing decisions for non-food merchandise selection.
- Coordinated stock replenishment to maintain product availability on shelves.
- Trained new team members on non-food product knowledge and store policies.
- Monitored sales trends to adjust inventory based on customer demand.
Education
Kings High School
Kings Mills, OHSkills
- Inventory management
- Visual merchandising
- Staff training
- Cash handling
- Customer relationship management
- Workforce scheduling
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Leadership support
- Sales strategy development
- Attention to detail
- Mentoring and coaching
- Staff management
- Goals and performance
Accomplishments
- Top ten in EBITDA out of 103 stores for fiscal year
- Top five in overtime percentage out of 103 stores for fiscal year
- Top ten in sales versus last year
References
References available upon request.
About me
I grew up in South Bend Indiana with a family of eight. Team building and inclusion are two very important values in my life. I also have a very competitive spirit and always want to be the best of the best no matter the situation. Creating strong relationships built on trust and respect is how I like to operate my teams as it is the most effective way to get results and a sense of accomplishment.
Timeline
Assistant Store Manager
Kroger
02.2024 - Current
Customer Service Manager
Kroger
09.2022 - 02.2024
Non-Foods Manager
Kroger
06.2022 - 09.2022
Kings High School