Carter Lakin
Franklin,IN
Summary
Results-driven professional with a strong background in customer service and sales. Skilled in resolving customer issues and building lasting relationships, ready to contribute to increased client satisfaction and sales growth.
Overview
4
4
years of professional experience
Work History
Shop and Sales Specialist
Firestone Auto Care
10.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Promoted automotive products and services, driving sales growth through effective communication.
- Conducted vehicle inspections to identify service needs, providing tailored recommendations to customers.
- I worked hard to learn as much as i could from my technicians so i could further increase my sales effectiveness
- i helped the customer understand what is wrong with their vehicles and how we are going to fix the issues to help gain trust
Maintenance Technician
Firestone Complete Auto
Greenwood, IN
07.2025 - 10.2025
- Conducted routine inspections on vehicles to ensure optimal performance and safety standards.
- Performed preventative maintenance tasks to extend vehicle lifespan and enhance reliability.
- Worked with front staff to gain experience for the success in my career
Certified Trainer
Buffalo Wild Wings
Franklin, IN
11.2024 - 06.2025
- Developed and delivered training programs for new employees to enhance operational efficiency.
- Assessed training needs through performance evaluations and feedback sessions.
- Facilitated workshops on customer service techniques, resulting in improved guest satisfaction scores.
- Mentored staff on menu knowledge and product offerings to ensure consistency in service quality.
Front of House Supervisor
Highway Lanes
Franklin, IN
06.2022 - 01.2025
- Supervised daily front-of-house operations to ensure optimal customer service and satisfaction.
- Trained and mentored new staff on customer engagement protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer complaints swiftly, promoting positive guest experiences and loyalty.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
Education
High School Diploma -
Franklin Community Highschool
Franklin, IN05-2025
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales presentations
- Sales expertise
- Team collaboration
- Cash handling
- Sales training
- Relationship selling
Timeline
Shop and Sales Specialist
Firestone Auto Care
10.2025 - Current
Maintenance Technician
Firestone Complete Auto
07.2025 - 10.2025
Certified Trainer
Buffalo Wild Wings
11.2024 - 06.2025
Front of House Supervisor
Highway Lanes
06.2022 - 01.2025
High School Diploma -
Franklin Community Highschool