Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carter Maddox

Philadelphia,PA

Summary

I'm a motivated Finance student at Drexel University with strong academic foundation in financial principles and practical experience in retail sales at Lids and Foot Locker. Skilled in Microsoft Excel for data organization, basic financial modeling, and reporting. Known for strong customer service, teamwork, and attention to detail in fast-paced environments. Seeking to apply analytical skills and business awareness in a finance or business operations role.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Lids Hat World
03.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Online Reseller

Myself
04.2022 - 01.2025
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
  • Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
  • Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
  • Developed effective marketing strategies for promoting products on various social media platforms, driving brand awareness and attracting new customers.
  • Monitored customer reviews and feedback to identify areas for improvement in product quality or service, taking corrective action as needed to maintain high standards of excellence.

Sales Associate

Footlocker.com Inc.
04.2022 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - Finance

Drexel University
Philadelphia, PA
06-2029

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Team building and leadership
  • Customer relations
  • Store opening and closing
  • Attention to detail
  • Store operations
  • POS systems operations
  • Hiring and training
  • Upselling and cross selling
  • Sales techniques
  • Strategic planning
  • Sales growth
  • Sales strategies
  • Flexible schedule

Accomplishments

Was named employee of the month multiple times while at footlocker for dedication, and loyalty for the company.

Been acknowledged at Lids for hard work, and introducing new ways to increase sales, and keep happy customers.

Timeline

Assistant Store Manager

Lids Hat World
03.2024 - Current

Online Reseller

Myself
04.2022 - 01.2025

Sales Associate

Footlocker.com Inc.
04.2022 - 04.2024

Bachelor of Science - Finance

Drexel University

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Carter Maddox