Carter Mickens
Virginia Beach
Summary
Emerging healthcare administration leader with 12+ years of frontline clinical experience, military administrative leadership, and a background in corrections and organizational leadership. Currently pursuing a Master of Healthcare Administration and building on a career centered around patient care, personnel support, operational problem-solving, and team performance. Experienced in working across complex, high-pressure environments and collaborating with military, civilian, clinical, and administrative personnel. Brings a frontline perspective to healthcare leadership, with a focus on workforce engagement, operational efficiency, accountability, and patient-centered care. Seeking opportunities to apply hands-on healthcare experience and graduate-level leadership development to healthcare administration and organizational improvement.
Overview
21
21
years of professional experience
Work History
Yeoman Assistant
US Navy
07.2021 - Current
- Managed documentation processes to ensure accuracy and compliance with Navy regulations.
- Coordinated administrative functions to support personnel management and operational readiness.
- Developed training materials to enhance onboarding for new personnel.
- Streamlined communication between departments, improving information flow and efficiency.
- Led initiatives to enhance data management systems, resulting in improved record-keeping accuracy.
- Oversaw inventory management for office supplies, anticipating needs based on usage trends to minimize downtime due to stock shortages.
Master Detention Officer
Wake County Sheriff Department
02.2018 - 10.2024
- Supervised detainee activities, ensuring compliance with safety and security protocols.
- Implemented conflict resolution strategies, effectively de-escalating potential disturbances among detainees.
- Collaborated with law enforcement personnel to ensure timely processing of detainees and secure transportation.
- Conducted regular inspections of facilities, identifying maintenance needs to uphold operational standards.
- Trained new officers on facility procedures, enhancing team performance and adherence to regulations.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Certified Nursing Assistant
Duke Health System
01.2012 - 03.2019
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities to enhance comfort and well-being.
- Collaborated with healthcare team to implement individualized care plans for diverse patient needs.
- Educated patients and families on health management strategies, promoting informed decision-making.
- Trained new staff on best practices in patient care and safety protocols, enhancing team performance.
- Mentored junior nursing assistants, fostering a supportive learning environment and skill development.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Sterile Processing Technician
UNC Health Care
01.2011 - 01.2012
- Trained new staff on proper instrument handling and sterilization techniques, ensuring adherence to protocols.
- Streamlined sterilization processes to enhance efficiency and maintain compliance with safety standards.
- Inspected, assembled, and packaged surgical instruments for safe delivery to operating rooms.
- Monitored equipment performance, performing routine maintenance and troubleshooting issues proactively.
- Collaborated with surgical teams to ensure timely availability of sterile instruments during procedures.
- Wrapped trays, instrument packs, and sets.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Picked instruments and supplies for surgeries.
- Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
- Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.
Rehab CNA
UNC Health Care
09.2010 - 01.2011
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient rooms to promote a healing environment.
- Trained new staff in best practices for patient handling and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Avante
09.2008 - 09.2010
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Monitored patient vitals, including temperature, blood pressure, and blood sugar levels, during routine check-ups. such as temperature, blood pressure, and blood sugar level.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Sunbridge Care and Rehab
03.2008 - 03.2009
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Mental Health Technician
Cherry Hospital
03.2006 - 08.2008
- Collaborated with healthcare teams to develop and implement individualized care plans for diverse patient populations.
- Monitored patient behaviors and emotional states, ensuring safety and comfort in therapeutic environments.
- Conducted routine assessments to track patient progress and identify areas for intervention or support.
- Assisted in daily living activities, promoting independence and personal growth among patients.
- Led group therapy sessions, fostering open communication and peer support among residents.
- Streamlined documentation processes, ensuring compliance with regulatory standards and improving operational efficiency.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.
Education
Master of Healthcare Administration - Masters Of Healthcare Administration
University of North Carolina At Wilmington
Wilmington, NC09-2027
Bachelor of Science - Organizational Leadership
ECPI University
Virginia Beach, VA05-2026
Associate of Science - General Studies
University of Mount Olive
Mount Olive, NC09-2016
High School Diploma -
Wayne Community College
Goldsboro, NC05-2010
Skills
- Character development
- Document preparation
- File management
- Administrative support
- Data management
- Organizational skills
- Leadership and mentorship
- Advanced character development
Accomplishments
- 3.80 GPA at ECPI
- Navy Reserve Sailor of the year
- Two Navy and Marine crops Achievement medal
Timeline
Yeoman Assistant
US Navy
07.2021 - Current
Master Detention Officer
Wake County Sheriff Department
02.2018 - 10.2024
Certified Nursing Assistant
Duke Health System
01.2012 - 03.2019
Sterile Processing Technician
UNC Health Care
01.2011 - 01.2012
Rehab CNA
UNC Health Care
09.2010 - 01.2011
Certified Nursing Assistant
Avante
09.2008 - 09.2010
Certified Nursing Assistant
Sunbridge Care and Rehab
03.2008 - 03.2009
Mental Health Technician
Cherry Hospital
03.2006 - 08.2008
Master of Healthcare Administration - Masters Of Healthcare Administration
University of North Carolina At Wilmington
Bachelor of Science - Organizational Leadership
ECPI University
Associate of Science - General Studies
University of Mount Olive
High School Diploma -
Wayne Community College