Carter Miller
Gaithersburg,MD
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, as well as customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Community Manager
Gemgrove
Remote
05.2024 - Current
- Coordinated events to promote community involvement and collaboration.
- Managed community engagement initiatives to foster relationships and support local interests.
- Analyzed feedback from community members to improve services and communication channels.
- Trained team members on effective community management practices and communication skills.
- Managed multiple projects simultaneously, ensuring deadlines are met.
Senior Staff Member
Butler's Orchard
Germantown, MD
09.2017 - 12.2023
- Developed and implemented training plans for new staff members.
- Provided direction and guidance to junior staff members.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Processed refunds and exchanges promptly according to established policies.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner.
- Verified accuracy of orders prior to shipment or delivery.
- Provided support to management staff in regards to data entry processes.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Conducted follow-up calls to ensure customer satisfaction.
- Followed established policies and procedures while providing excellent customer service.
- Responded promptly to complaints or requests from customers.
Moderator
Hypixel
Remote
02.2018 - 05.2019
- Monitored online forums for inappropriate language, trolling, and other violations of community guidelines.
- Resolved user complaints in a timely manner by providing effective solutions.
- Investigated suspicious activities reported by users or identified through monitoring systems.
- Removed offensive comments and posts from websites, social media platforms, and discussion boards.
- Provided guidance to users on how to use the website's features properly and safely.
- Responded promptly to all customer inquiries via email, chat, or social media channels.
- Trained new moderators on best practices for online moderation.
Education
Some College (No Degree) - Business
Montgomery College
Germantown, MDSkills
- Data Collection
- Policy Development
- New Hire Training
- Customer Service
- Adaptability and Dependability
- Positive Attitude
- Flexible Schedule
- Written and Verbal Communication
- Effective Customer Communication
Affiliations
- Digital Artist
- Creative Writer
- Volunteer Moderation
References
References available upon request.
Timeline
Community Manager
Gemgrove
05.2024 - Current
Moderator
Hypixel
02.2018 - 05.2019
Senior Staff Member
Butler's Orchard
09.2017 - 12.2023
Some College (No Degree) - Business
Montgomery College