Summary
Overview
Work History
Education
Skills
Timeline
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Carter Nelson

Scottsdale,AZ

Summary

A versatile and dedicated professional with a diverse background spanning the culinary industry, sales, and leadership roles. I bring hands-on experience from the restaurant and culinary fields, where I honed my skills in customer service, food preparation, and team management. As a Sales Representative with Vivint Solar and Smart Home Pro, I developed strong communication and problem-solving abilities, successfully engaging clients and driving sales in a fast-paced environment. My leadership experience as a Shift Lead at Dutch Bros sharpened my ability to manage teams, prioritize tasks, and deliver exceptional customer service under pressure. Additionally, my time as a Batboy for the Giants' Farm League team taught me the importance of teamwork, attention to detail, and a strong work ethic. I am a proactive, adaptable, and results-driven individual, eager to bring my diverse skill set to new opportunities.

Overview

11
11
years of professional experience

Work History

Support Server, Event Coordinator

Culinary Dropout
02.2023 - Current
  • Delivered exceptional customer service by promptly addressing guest requests and ensuring satisfaction.
  • Assisted in maintaining cleanliness of dining and service areas for enhanced guest experience.
  • Collaborated with kitchen staff by communicating customer orders accurately to ensure timely service.
  • Improved dining atmosphere, setting up and organizing tables with appropriate settings.
  • Helped team exceed service benchmarks, coordinating effectively during peak service hours.
  • Supported restaurant operations by performing opening and closing duties reliably.
  • Boosted team morale by assisting colleagues during high-demand periods.
  • Worked with team to improve service speed by refining order processing procedures.

Sales Representative

Vivint Solar & Smart Home Pro
03.2023 - 06.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Broista Shift Leader

Dutch Bros.
04.2020 - 08.2022
  • Supervised daily operations, ensuring seamless workflow and task completion.
  • Improved team efficiency by coordinating shift schedules and responsibilities.
  • Led team meetings to discuss performance and address operational challenges.
  • Enhanced customer satisfaction with prompt resolution of issues and queries.
  • Coordinated inventory management to maintain adequate stock levels.
  • Trained new team members, fostering a supportive and knowledgeable workforce.
  • Oversaw cash handling procedures to ensure accuracy and accountability.
  • Implemented safety protocols, maintaining a secure work environment.
  • Communicated effectively with upper management for smooth information flow.
  • Assisted in developing strategies to improve service delivery.
  • Boosted employee morale by recognizing individual and team achievements.
  • Collaborated with other departments to streamline cross-functional operations.

Bat Boy

Volcanoes Stadium
03.2014 - 09.2014

Education

Bachelor of Science - Business - Entrepreneurial Studies

Grand Canyon University
Glendale, AZ
12-2024

Skills

  • Customer Service Excellence
  • Team Leadership & Management
  • Sales and Negotiation
  • Problem Solving & Critical Thinking
  • Effective Communication
  • Time Management & Multitasking
  • Relationship Building & Client Retention
  • Product Knowledge & Demonstration
  • Conflict Resolution
  • Inventory Management
  • Cash Handling & POS Systems
  • Food Preparation & Culinary Techniques
  • Training & Staff Development
  • Marketing & Promotional Strategies
  • Data Analysis & Reporting
  • Adaptability & Flexibility
  • Attention to Detail
  • Safety Compliance & Protocols
  • Event Coordination
  • Networking & Partnerships

Timeline

Sales Representative

Vivint Solar & Smart Home Pro
03.2023 - 06.2023

Support Server, Event Coordinator

Culinary Dropout
02.2023 - Current

Broista Shift Leader

Dutch Bros.
04.2020 - 08.2022

Bat Boy

Volcanoes Stadium
03.2014 - 09.2014

Bachelor of Science - Business - Entrepreneurial Studies

Grand Canyon University
Carter Nelson