Thelma Guzman
Orlando
Summary
Customer-focused professional with experience in Cashier and Line Server. Skilled in cash handling, POS transactions, cash handling and delivery friendly and efficient service in high volume environments. Reliable team member with strong attention to detail, committed to maintaining organized service areas and providing positive guest experience.
Overview
2027
2027
years of professional experience
Work History
Linen Server / Event Operations Support
Orange County Convention Center
2024 - Current
- Manage and distribute linen inventory to support conferences, banquets and large-scale events.
- Maintain organized storage areas and ensure timely delivery and collection of linens for event spaces.
- Assist with event setup and breakdown by ensuring proper linen availability for conference and events.
- Monitor inventory levels and report supply needs to supervisors.
- Maintain high standards of cleanliness, organization and safety in service areas.
- Work collaboratively with event operation team to ensure smooth and efficient event execution.
Cross-Trained in Multiple Event and Concessions
Orange County Convention Center
2024 - Current
- Cashier: Process guest purchase using POS systems while providing efficient and friendly customer service in high-volume concessions areas.
- Banquet Server: Provide professional food and beverage service during conferences, meetings and special events.
- Banquet Porter: Assist with room setup and breakdown, equipment movement, and maintaining organized event space.
- Barback: Support bartenders by restocking beverages, maintaining bar cleanliness and ensuring smooth bar operations during events.
- Retail Runner: Restock products, deliver supplies to concession stands and maintain organized retail service areas.
Catering Assistant
Unique Events Catering
01.2023 - Current
- Served guests at a variety of events, including weddings, corporate functions, and banquets.
- Set up and break down banquet halls, ensuring tables, linens and decorations meet event standards.
- Demonstrated excellent customer service skills by greeting guests, answering questions, and accommodating special requests.
- Collaborate with event planners, kitchen staff and other servers to ensure smooth operations.
Sales Associate, Food & Beverage
Sheraton Vistana
01.2018 - 01.2020
- Stock food and beverage orders upon arrival and follow FIFO method.
- Ensure all tables, sales room and carpet are kept clean throughout the day.
- Report on any equipment that is not working properly.
- Organize / restock food supplies and restock for next day.
- Assist guests when needed.
Education
System Analyst
01-2012
Business Administration
Apec University
Santo Domingo, DR01-1993
Skills
- Customer Service Excellence
- Cash Handling & POS Transactions
- Concessions and Retail Operations
- Guest Assistant and Problem Resolution
- Event Support Operations
- Attention to Detail
- Workplace Cleanliness and Safety Standards
- Organization and Time Management
- High-Volume Work Environments
- Food and Beverage Knowledge
- Communication skills
- Team Collaboration
Accomplishments
- Recognized as a reliable cross-trained team member able to support multiple departments including concessions, banquets, retail and bar operations.
- Successfully assisted with large-scale conventions and events, ensuring timely service and well-prepared event spaces.
- Maintained high standards of organization and cleanliness in linen distribution and service areas to support efficient events operations.
- Demonstrated flexibility by supporting high-volume service environments during peak event periods.
- Contributed to positive guest experience through efficient service, teamwork and attention to details.
Languages
Spanish
English
Timeline
Catering Assistant
Unique Events Catering
01.2023 - Current
Sales Associate, Food & Beverage
Sheraton Vistana
01.2018 - 01.2020
Business Administration
Apec University
Linen Server / Event Operations Support
Orange County Convention Center
2024 - Current
Cross-Trained in Multiple Event and Concessions
Orange County Convention Center
2024 - Current