Jennifer Ressler
Lakeside Bar and Restaurant
Pine Brook,NJ
25
years of professional experience
Driven & Motivated Professional seeking career in which I can use my skills to excel. I have over 25 yrs experience in Customer service ,sales and hospitality . I am open to relocation as well.
Work History
Server & Event Coordinator
3 Years 8 Months- Processed food and beverage orders accurately, ensuring timely delivery to guests.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Manager on Duty
4 Years 6 Months- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Managed dining area efficiency, coordinating with kitchen staff to optimize food delivery times.
- Resolved guest complaints promptly, fostering positive dining experiences and repeat business.
- Maintained knowledge of menu items, providing accurate recommendations to enhance guest satisfaction.
- Oversaw inventory management, ensuring adequate stock levels of food and supplies for service needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Teachers Asst
1 Year 1 Month- Facilitated small group activities to enhance children's learning experiences.
- Collaborated with parents to provide updates on child development and progress.
- Organized educational materials and resources for daily lessons and activities.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to educational excellence.
- Supported classroom activities, tutoring, and reviewing work.
Bakery Clerk
4 Months- Assisted customers with product selections and provided knowledgeable recommendations.
- Maintained cleanliness and organization of the bakery display area to enhance customer experience.
- Collaborated with team members to optimize inventory management and reduce waste.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Owner/Operator
18 Years 5 Months- Developed and implemented holistic wellness programs tailored to client needs.
- Managed daily operations, ensuring efficient service delivery and client satisfaction.
- Trained and mentored staff on holistic practices and customer engagement techniques.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
High School Diploma
No Degree - Criminal Justice
Skills
POS operations
Point of sale operation
Cash handling
Sales techniques
Client relations
Guest management
Customer service excellence
Guest relations
Teamwork
Product knowledge
Team building
Personnel management
Spa management
Spa marketing
Work ethic
Staff oversight
Accomplishments
I have also done volunteer work for several Phoenix Area based foster youth programs between 2019-2023
AZ Hope and A Future
AZ Helping Hands
Sojourner Center for Domestic Violence
Timeline
Server & Event Coordinator
Lakeside Bar and Restaurant
07.2021 - 03.2025Read More
Server/Manager on Duty
Kitchen 18 Glatt Kosher Restaurant
10.2019 - 04.2024Read More
Teachers Asst
Paradise for Tots Christian Preschool
08.2018 - 09.2019Read More
Bakery Clerk
Sprouts Farmers Market Inc, Grocery
08.2018 - 12.2018Read More
Owner/Operator
Luna Holistic Wellness Practice
02.2000 - 07.2018Read More
Maricopa Community Colleges, Paradise Valley Community College
No Degree from Criminal Justice
Read More
Hanover Park High School
High School Diploma
Read More
Volunteer for several Foster youth non profits out of Arizona
As a criminal justice major I volunteered for several organizations close to my heart . I did volunteer for outings and events and also as a brand ambassador .