Carter M. Noyes
Lincoln,California
Summary
Versatile and dynamic professional with a proven track record at Thunder Valley Casino Resort, adept in customer relations and risk management. Excelled in enhancing safety protocols and customer satisfaction, demonstrating adaptability and staff training skills. Achieved significant improvements in operational efficiency and service quality, embodying team motivation and product knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa/Pool Attendant
Thunder Valley Casino Resort
06.2024 - Current
- Engaged in opening and closing duties as well as except
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
IFC Risk Manager
Millikin IFC
01.2024 - Current
- Oversaw IFC investigations
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
Assistant Manager
McBean Pool
05.2019 - 01.2023
- Lifeguarding
- Youth Swim Instruction
- Managing operations
- Opening and closing
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Arts - Theater And Performance Studies
Millikin University
Decatur, IL05-2025
High School Diploma -
Lincoln High School
Lincoln, California06-2021
Skills
- Adaptability in Situations
- Tactful guest service
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
References
Available upon request
Community Service
- Lincoln Crossing Elementary, Lincoln, CA, Garden Projects
- Lincoln Lions Club, Lincoln, CA, Canned food drive, 5 years
Certification
- CPR/AED Certification
- California Driver's License
Timeline
Spa/Pool Attendant
Thunder Valley Casino Resort
06.2024 - Current
IFC Risk Manager
Millikin IFC
01.2024 - Current
Assistant Manager
McBean Pool
05.2019 - 01.2023
- CPR/AED Certification
- California Driver's License
Bachelor of Arts - Theater And Performance Studies
Millikin University
High School Diploma -
Lincoln High School
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