Heather Howard
Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Slot Floor Supervisor
Thunder Valley Casino Resort
08.2019 - Current
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Collaborated with senior and executive-level management implementing new procedures to improve the department.
- Managed a team of 28 employees or more.
- Worked closely with multiple departments to ensure the ultimate guest experience.
Slot Ambassador
Thunder Valley Casino Resort
06.2016 - 08.2019
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Interpreted and enforced rules for gameplay and betting limits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Provided world-class guest service.
Store Manager of Operations
Gymboree
03.2015 - 05.2016
- Increased sales with special displays and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruitment and onboarding.
- Inspire and motivate store team to drive for results, meet or exceed sales targets, including plan, comp, and other key performance indicators (KPI's).
Store Manager of Operations
Leslie's Pool Supplies
04.2014 - 02.2015
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Hired and trained employees creating an efficient team.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Zales Store Manager
Zales The Diamond Store
03.2013 - 02.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Developed store volume from 900,000 to 1.3 million in less than one year.
- Worked closely with District Manager and mall management to promoted in-store special events.
Education
Associate of Science - Business Administration
American River College
Sacramento, CA12.2022
Skills
- Critical Thinking
- Time Management
- Effective Conflict Resolution Skills
- Guest Needs Assessments
- Team Goals
- Corrective Actions
- Team Training and Leadership
- Policy and Procedure Understanding
- Microsoft Suite
- Labor Planner/Payroll
- Recruitment
Additional Information
Store Manager LEGO - 06/2008 - 01/2012
Store Manager Build-A-Bear Workshop - 5/2001 - 10/2007
Co-Sales Manger Lane Bryant - 10/1998 - 05/2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Slot Floor Supervisor
Thunder Valley Casino Resort
08.2019 - Current
Slot Ambassador
Thunder Valley Casino Resort
06.2016 - 08.2019
Store Manager of Operations
Gymboree
03.2015 - 05.2016
Store Manager of Operations
Leslie's Pool Supplies
04.2014 - 02.2015
Zales Store Manager
Zales The Diamond Store
03.2013 - 02.2014
Associate of Science - Business Administration
American River College
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