Suzanne Pierre
Spokane,WA.
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by monitoring employee performance and coaching staff. Skilled in solving complicated issues and making proactive operational changes. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Slot Floor Supervisor
NQRC
09.2001 - Current
- Resolve customer complaints regarding problems, such as payout errors, and settle disputes, and machine malfunctions
- Prepare work schedules, station arrangements, and maintain attendance records
- Monitor staffing levels to ensure minimal wait for guest service with gaming issues, arranging for staff rotations and breaks and locating substitute employees as necessary
- Processed jackpot payouts, issuing receipts and relevant IRS documentation
- Develop training rotations & evaluate their performance
- Electronic mail software patron management and resort advantage
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Motivating, developing, and directing people as they work, identifying the best people for the job
- Talking to guests, and employees to convey information effectively.
Education
Kalispel Leadership Academy
Skills
- Calm and Professional Under Pressure
- Correcting Discrepancies
- Customer Service and Assistance
- Coaching and Mentoring
- Verbal and Written Communication
- Attention to Detail
- POS System Troubleshooting
- Cash Handling and Reconciliation
- Investigating Problems
- Payroll Processing
- Calendar Coordination
- Staff Coordination
- Financial Recordkeeping
Timeline
Slot Floor Supervisor
NQRC
09.2001 - Current
Kalispel Leadership Academy