Lorraine Ferrin
Campo,CA
Summary
At Golden Acorn Casino, I excelled as a Slot Floor Supervisor, enhancing operational efficiency and customer satisfaction through expert team coordination and problem-solving. Skilled in employee supervision and computer literacy, I significantly improved productivity and fostered a collaborative environment, ensuring memorable guest experiences without exceeding labor cost budgets.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Slot Floor Supervisor
Golden Acorn Casino
04.2017 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased efficiency in slot machine operations through routine maintenance and timely repairs.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
- Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Trained, supervised and evaluated workers.
Education
GED -
Foothills Adult School
El Cajon, CA01-2016
Skills
- First aid training
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Operational efficiency
- Employee supervision
- Computer literacy
Timeline
Slot Floor Supervisor
Golden Acorn Casino
04.2017 - Current
GED -
Foothills Adult School
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