Justin Schmitt
Belle Plaine
Summary
Slot Floor Supervisor with a proven track record at Mystic Lake Casino, excelling in team leadership and conflict resolution. Expert in employee scheduling and staff training, fostering a motivated workforce. Committed to enhancing guest relations and ensuring safety, while achieving performance goals and maintaining high-quality standards.
Overview
27
27
years of professional experience
Work History
Slot Floor Supervisor
Mystic Lake Casino
02.2004 - Current
- Maintained professional, organized, and safe environment for team members and guests.
- Cross-trained existing team members to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated team members to be productive and engaged in work.
- Evaluated team member performance and conveyed constructive feedback to improve skills.
- Established performance goals for team members and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow team members to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating team member schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Observed and inspected gaming floor and machines for safety and functionality.
Video Attendant
Treasure Island Hotel & Casino
01.1999 - 01.2004
- Troubleshot machine malfunctions and diagnosed root causes.
- Dispensed machine payouts and provided change for players.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Set up new loyalty memberships and updated existing accounts.
- Investigated and resolved customer inquiries and complaints quickly.
Metal Grinder
Crenlo
02.2000 - 06.2000
- Repaired machines according to preventive maintenance schedules or to resolve emergency events and return service.
- Monitored machines and grinding wheels during operation and use to assess functionality and maintain safety.
- Duplicated finished pieces accurately using tracers and close monitoring of finished projects.
- Inspected, felt and measured workpieces to meet surfaces and dimensions specifications.
Education
High School Diploma -
Kenyon Wanamingo High School
Kenyon, MN06.1996
Skills
- Employee scheduling
- Guest relations
- Staff training and development
- Quality control
- Hand tool usage
- Safety procedures adherence
- Slot department management
- Conflict resolution
- Attention to detail
- Teamwork
- Identification checks
- Excellent communication
- Team leadership
- Goal setting
- Problem-solving aptitude
Timeline
Slot Floor Supervisor
Mystic Lake Casino
02.2004 - Current
Metal Grinder
Crenlo
02.2000 - 06.2000
Video Attendant
Treasure Island Hotel & Casino
01.1999 - 01.2004
High School Diploma -
Kenyon Wanamingo High School