Carter Rinne
Licking ,MO
Summary
Adept at fostering customer engagement and leading teams to excellence, I honed my skills at James River Church, mastering multitasking and adaptability. My background spans from enhancing cafe operations to ensuring safety as a Lifeguard, always prioritizing relationship building and a strong work ethic. My approach has consistently resulted in positive feedback and streamlined processes, showcasing my commitment to reliability and customer service.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Rinne Pharmacy
Licking, MO
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Junior High Assistant Basketball Coach
Licking High School
Licking, MO
09.2024 - 12.2024
- Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
- Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
- Managed equipment inventory, securing necessary items for optimal practice sessions and game day preparations.
- Provided constructive feedback to players after games, identifying areas of improvement while also celebrating successes.
Cafe Lead
James River Church
Ozark, MO
12.2021 - 04.2023
- Conducted regular equipment maintenance checks to prevent unexpected breakdowns that could impact daily operations negatively.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Coordinated catering orders for special events, maximizing revenue opportunities for the business.
- Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
- Collaborated with team members to improve overall cafe operations, resulting in increased efficiency and positive customer feedback.
- Trained new employees on company policies, menu offerings, and best practices for excellent customer service.
- Led team meetings to communicate updates, address concerns, and foster a positive work environment.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Streamlined inventory management for optimal product availability and waste reduction.
Barista
James River Church
Ozark, MO
08.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Stocking Associate
Walmart
05.2021 - 07.2021
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Lifeguard
Licking Aquatic Center
Licking, MO
05.2019 - 08.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
Bachelor Of Business - Business
University of Phoenix
Tempe, AZAssociate Of Arts (Leadership) - Leadership
Evangel University
Springfield, MO05.2021
Skills
- Customer engagement
- Customer service
- Staff leadership
- Team development
- Reliability
- Multitasking
- Adaptability and flexibility
- Relationship building
Timeline
Junior High Assistant Basketball Coach
Licking High School
09.2024 - 12.2024
Pharmacy Technician
Rinne Pharmacy
05.2023 - Current
Cafe Lead
James River Church
12.2021 - 04.2023
Barista
James River Church
08.2021 - 11.2021
Stocking Associate
Walmart
05.2021 - 07.2021
Lifeguard
Licking Aquatic Center
05.2019 - 08.2020
Bachelor Of Business - Business
University of Phoenix
Associate Of Arts (Leadership) - Leadership
Evangel University