Jessica Rider
Rochester,NY
Summary
Dynamic and compassionate Pharmacy Technician at Unity Hospital, skilled in delivering exceptional customer support and education on medications. Proven leadership in team coordination and problem-solving, ensuring patient safety and satisfaction. A fast learner dedicated to enhancing patient care through effective communication and reliable service.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Unity Hospital
Rochester, NY
08.2024 - Current
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
Shift Coordinator
Heritage Christian Services
Rochester, NY
02.2023 - 08.2024
- Listen attentively and take a genuine interest in people as they enjoy meals, maintain personal hygiene, and assist with schedule keeping.
- Support people in their meaningful relationships with their friends, family, and loved ones, which includes organizing get-togethers, phone calls, etc.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created and managed staff schedules
Patient Care Technician 2
Highland Hospital
Rochester, NY
02.2020 - 12.2022
- Measure and document patient vital signs
- Maintain, measure, and document output from drainage systems (urinary, gastric, wound)
- Position/turn patients, assist with PT, safe patient handling techniques, and assist with patient hygiene.
- Recognize, document, and report physical, behavioral, and mental changes in patients.
- Phlebotomy
Customer Service Representative
Wegmans
Rochester, NY
07.2014 - 03.2020
- Customer Service Desk- Providing incredible customer service while administering the services of refunds, exchanges, customer needs/questions, ticket selling, bill payment, bottle machine operating, etc.
- Accounting- identifying, recording, measuring, classifying, verifying, summarizing, interpreting and communicating financial information.
- Front End Coordinator- Supervising and providing leadership to cashiers to ensure the front end works accordingly
Education
High School Diploma - Instrumental Music Major
School of the Arts
Rochester, NY01.2016
Skills
- Leadership
- Communication
- Teamwork
- Compassionate
- Problem Solving
- Reliable
- Customer Engagement
- Customer Support
- Compassion
- Fast Learner
- Issue Resolution
- Customer Satisfaction
Hobbies and Interests
- Learning opportunities
- Customer Service
- Management
- Nursing
- Health care
Personal Information
Title: Patient Care Technician
Timeline
Pharmacy Technician
Unity Hospital
08.2024 - Current
Shift Coordinator
Heritage Christian Services
02.2023 - 08.2024
Patient Care Technician 2
Highland Hospital
02.2020 - 12.2022
Customer Service Representative
Wegmans
07.2014 - 03.2020
High School Diploma - Instrumental Music Major
School of the Arts
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