Carter Wallis
Albuquerque,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Associate Manager
The Range Cafe
Albuquerque, NM
04.2022 - 07.2023
- Assisted in opening and closing restaurant operations. Supported team members in maintaining cleanliness and organization. Contributed to customer service efforts during peak hours.
- Managed daily cash drawer balancing to ensure accurate financial records.
- Oversaw daily shift operations to ensure efficient workflow and team performance.
- Executed staffing assignments to optimize team performance and resource allocation.
- Completed daily checklists and inventories to support operational needs. Assisted in processing daily deposits to maintain financial accuracy.
Assistant Manager
Chili's Restaurant
Santa Fe, NM
02.2018 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
General Manager
Five Star Burgers
Santa Fe, NM
02.2013 - 11.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
Psychology
Santa Fe Community College
Santa Fe, NMSkills
- Sales Techniques
- Quality Control
- Guest Seating
- Server Improvements
- Natural Leadership
- Transactions and Cash Handling
- Guest Satisfaction
- Cool Under Pressure
- Warm and Friendly
- Food Preparation and Safety
- Beverage Preparation
Timeline
Associate Manager
The Range Cafe
04.2022 - 07.2023
Assistant Manager
Chili's Restaurant
02.2018 - 03.2022
General Manager
Five Star Burgers
02.2013 - 11.2017
Psychology
Santa Fe Community College