Alexis Carter-Childs
POTTSTOWN,PA
Summary
Dependable professional with experience in customer service, clinic support, and fast-paced team environments. Known for strong communication, attention to detail, and time management while staying organized, adaptable, and focused on quality service.
Overview
9
9
years of professional experience
Work History
Lead Qualifications
SS Industries
11.2024 - 08.2026
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Veterinary Assistant
Valley Veterinary Hospital
07.2022 - 11.2022
- Administered prescribed medications and directed care instructions, supporting consistent treatment compliance and patient comfort.
- Collected samples for laboratory testing and processed specimens accurately to support timely diagnostic decisions.
- Coordinated boarding, discharge, and appointment flow, improving clinic efficiency and client service.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Followed safety protocols for handling animals.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarians with euthanasia of animals.
- Educated clients on post-surgical care and nutrition.
Victoria Secret PINK
Victoria's Secret PINK
11.2017 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked well in a team setting, providing support and guidance.
Medical Assistant Intern
Dr. Bernstein's Podiatrist Office
05.2017 - 10.2017
- Collected patient histories, vitals, and medication updates for podiatric evaluations.
- Assisted during nail care, wound care, and minor in-office procedures.
- Documented patient encounters in electronic medical records with accuracy and confidentiality.
- Scheduled follow-up visits, referrals, and diagnostic appointments to support care continuity.
- Coordinated front-office flow, balancing patient check-ins, calls, and clinical support tasks.
- Prepared treatment rooms and sterilized instruments to maintain infection-control standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Associate of Science - Psychology
Cheyney University
Cheyney, PA 05.2001 -
Skills
Positive demeanor
Attention to detail
Problem-solving
Time management
Critical thinking
Decision-making
Dependability
Multitasking
Computer skills
Excellent communication
Operational efficiency
Client relationship management
Timeline
Lead Qualifications
SS Industries
11.2024 - 08.2026
Veterinary Assistant
Valley Veterinary Hospital
07.2022 - 11.2022
Victoria Secret PINK
Victoria's Secret PINK
11.2017 - 04.2022
Medical Assistant Intern
Dr. Bernstein's Podiatrist Office
05.2017 - 10.2017
Associate of Science - Psychology
Cheyney University
05.2001 -