Cartez Underwood
Summary
Dynamic and dedicated professional with a strong background in security and customer service, notably at CSC Security. Proven expertise in incident reporting and conflict resolution, fostering safe environments while building lasting relationships. Recognized for quick decision-making during emergencies and training new team members to enhance overall performance.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
CSC Security
09.2024 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier Team Lead
99 Cent Store
05.2023 - 04.2024
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Sales Associate
Foot Locker
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Columbia High School
Downey, CA06-2023
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Complex Problem-solving
- Relationship building and management
Certification
Guard Card Certification
Timeline
Security Officer
CSC Security
09.2024 - 12.2024
Sales Associate
Foot Locker
10.2023 - 01.2024
Cashier Team Lead
99 Cent Store
05.2023 - 04.2024
High School Diploma -
Columbia High School
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