CARTRINA FRANKLIN
District Heights,US
Summary
Supervisor with 18+ years of extensive experience in security services, proficient in customer service, scheduling, and time management. Demonstrated expertise in managing comprehensive security operations, including CCTV systems and emergency responses, ensuring robust protection of personnel and assets. Adept at analyzing security data and fostering strong relationships with clients and guests to enhance overall safety and satisfaction.
Dedicated Command Center Officer with over 10 years in security services. Proven ability in customer service and time management, ensuring safety and satisfaction for clients and guests.
Overview
19
19
years of professional experience
Work History
Command Center Officer/ Supervisor
Whelan Security Service
Washington, US
02.2015 - 04.2025
- Ensure the facility is provided with high quality security services to protect people and property.
- Build, improve and maintain effective relationships with both client employees and guests.
- Greet guests and employees with exceptional customer service.
- Respond to inquiries and assist guests and employees.
- Remains flexible to ever changing environment; adapts well to different situations.
- Perform routine daily internal and external patrol of the facility.
- Answer telephones and provide requested information to guests and employees.
- Monitor closed circuit television systems and alarms.
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
- Handle security issues or emergency situations appropriately.
- Maintain a daily activity report and reported all pertinent issues and incidents to employees on the following shift.
Command Center Officer
Allied Barton Security
Washington, US
01.2012 - 11.2015
Security Officer
Pre-Eminent Protective Service
Washington, US
08.2006 - 08.2011
- Access control for guests, tenants and vendors.
- Observed and reported fire and safety hazards.
- Reported all pertinent issues and incidents to the operations manager, the client and other Admiral Department Managers as appropriate.
- Interacted with a variety of persons including clients, visitors, public safety officials, employees and the general public.
- Performed routine daily internal and external patrol of the facility.
Education
Associate of Art - Health Information Technology
MedTech College
Washington, DCHigh School Diploma -
Anacostia Senior High
Washington, DCSkills
- Microsoft Office Scheduling
- Telephone Skills
- Interpersonal Skills
- Internet Research
- Multitasking
- Typing
- Business Knowledge
- Organization
- Time Management
- Customer Service
- Verbal Communication
- Written Communication
- PC Proficiency
Timeline
Command Center Officer/ Supervisor
Whelan Security Service
02.2015 - 04.2025
Command Center Officer
Allied Barton Security
01.2012 - 11.2015
Security Officer
Pre-Eminent Protective Service
08.2006 - 08.2011
Associate of Art - Health Information Technology
MedTech College
High School Diploma -
Anacostia Senior High