Trina Gray
District Heights,MD
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative for Call Center
TAMPA FAMILY HEALTH
TAMPA, FL
01.2018 - 01.2023
- Answered calls from patients and those wanting to become patients at the health center
- Made appointments for doctors and dentists
- Also informed callers of different services that Tampa Family Health offered.
Customer Service Representative for Call Center
ONETOUCH DIRECT
TAMPA, FL
01.2015 - 01.2018
- Answered calls for customers having cell phone service and billing issues
- I was able to take payments by credit card
- At times, I was required to offer promotions and different services to convince the customer not to terminate their service.
Team Lead - Open & Closer
FAMILY DOLLAR
TAMPA, FL
01.2012 - 01.2015
- Supervised three employees
- I was responsible for opening and closing the store, making sure the cashiers had the correct tills, supervising the unloading of the trucks, stocking the shelves, and loss prevention.
Customer Service Executive for Call Center
COMCAST CABLE
SARASOTA, FL
01.2006 - 01.2012
- Received inbound calls from customers for troubleshooting cable issues
- Took payments, and sales for either cable or internet, contacted technicians for installs and service calls.
Education
Some College (No Degree) - Business Fundamentals
University of Phoenix
Tempe, AZSkills
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Tactful and Diplomatic
- Administrative Support
- Prioritization
- Microsoft Excel
- Customer Relations
- Microsoft Outlook
- Call Center Operations
- Multi-Task Management
- Courteous Demeanor
Timeline
Customer Service Representative for Call Center
TAMPA FAMILY HEALTH
01.2018 - 01.2023
Customer Service Representative for Call Center
ONETOUCH DIRECT
01.2015 - 01.2018
Team Lead - Open & Closer
FAMILY DOLLAR
01.2012 - 01.2015
Customer Service Executive for Call Center
COMCAST CABLE
01.2006 - 01.2012
Some College (No Degree) - Business Fundamentals
University of Phoenix
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