Carvel Gould
Atlanta ,GA
Summary
Dynamic Luxury Sales Associate at Ken Ward Luxury Travel, renowned for exceptional customer service and strong negotiation skills. Cultivated lasting client relationships through personalized engagement and effective upselling, significantly enhancing brand loyalty. Proven ability in visual merchandising and multitasking, driving successful luxury events that elevated brand awareness and expanded the client base.
Overview
29
29
years of professional experience
Work History
Luxury Sales Associate
Ken Ward Luxury Travel
01.2018 - 09.2024
- Developed strong rapport with customers, fostering loyalty and generating repeat business.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness.
- Implemented effective upselling techniques to encourage additional purchases
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Executive Chef
Canoe Restaurant
Atlanta,Ga
05.1995 - 09.2014
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed custom menus for clients with specific dietary restrictions or preferences, ensuring their utmost satisfaction during their dining experience.
- Spearheaded kitchen renovations to optimize workflow efficiency without compromising quality or safety standards.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Designed seasonal menus showcasing fresh local ingredients, supporting sustainable agriculture practices within the community.
- Implemented special events promotions such as theme nights or cooking demonstrations to attract new clientele and boost sales revenues.
- Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
- Enhanced guest satisfaction ratings by consistently delivering exceptional service in a high-pressure environment.
- Managed budgeting and financial planning to ensure profitability and sustainable growth.
- Elevated dining experience and customer satisfaction by introducing innovative seasonal menus.
- Orchestrated catering events for high-profile clients, consistently receiving commendable feedback.
- Coordinated with marketing team to promote special events, resulting in increased bookings and revenue.
- Collaborated with front of house to ensure cohesive and superior guest experience.
- Designed farm-to-table concept that elevated restaurant's market position and appeal.
- Crafted unique dishes that significantly increased restaurant reputation and customer base.
Education
High School Diploma -
Westminster Schools
Atlanta, GALiberal Arts
University of Georgia
GASkills
- Excellent customer service
- Strong negotiation skills
- Exceptional communication
- Visual merchandising proficiency
- Professional appearance
- Decision-making prowess
- Product upselling
- Attention to detail
- Multitasking
- Reliability
Languages
Spanish
Limited Working
Timeline
Luxury Sales Associate
Ken Ward Luxury Travel
01.2018 - 09.2024
Executive Chef
Canoe Restaurant
05.1995 - 09.2014
High School Diploma -
Westminster Schools
Liberal Arts
University of Georgia