Carvenia Fitts
Conyers,GA
Summary
Care Coordinator at Children's Hospital of Atlanta specializing in case management and patient education. Enhanced patient outcomes through meticulous documentation and exceptional organizational skills. Established partnerships with community resources to facilitate timely interventions and promote patient independence in health management.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Children's Hospital of Atlanta
07.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Mental Health Technician
Devereux Advance Behavioral Health
06.2017 - 08.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Human Resources Generalist
Epiphany Counseling & Wellness Center
04.2017 - 05.2018
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
Education
Master of Science - Business Administration And Management
South University
Montgomery, AL01-2016
Bachelor of Science - Business Administration And Management
South University
Montgomery, AL05-2013
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
Timeline
Care Coordinator
Children's Hospital of Atlanta
07.2021 - Current
Mental Health Technician
Devereux Advance Behavioral Health
06.2017 - 08.2021
Human Resources Generalist
Epiphany Counseling & Wellness Center
04.2017 - 05.2018
Master of Science - Business Administration And Management
South University
Bachelor of Science - Business Administration And Management
South University
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