Carvondella Bradley
Gainesville,FL
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
22
22
years of professional experience
Work History
Operations Manager
MV Transportation, Inc.
Alachua/Gainesville, Florida
11.2022 - 02.2026
- Oversaw daily service operations, ensuring efficient delivery and high service quality
- Managed customer relations, enhancing service to meet and exceed passenger expectations
- Led team of reservationists, dispatchers, operators, and road supervisors, clarifying responsibilities and roles
- Monitors operations activities like on-time performance, customer complaints, road calls and any other service disruptions
- Oversees road calls in coordination with road supervisors in response to fleet issues
- Ensures a safe work environment and employee morale is high to encourage productivity
- Coordinates with the shop foreman to ensure equipment availability
- Maintained compliance with CTD and MV policies and procedures.
Dispatcher
MV Transportation, Inc.
Alachua/Gainesville, Florida
09.2019 - 11.2022
- Reduced customer wait times for on-call or will-call services through efficient scheduling and communication.
- Minimized service disruptions as a result of vehicle/operator availability and/or emergency situations
- Monitored operators and trip status, adjusting assignments to maintain on-time performance and service reliability.
- Provided direction and maintained two-way communications with all operators while monitoring system performance and making scheduling adjustments.
- Monitored daily system performance in accordance with MV and client standards
- Ensured adequate coverage of all shifts and assigned routes
- Assigned trips to operators to assure adequate disbursement of trips between all assigned routes
- Monitored radio, telephone, and on-road provision of service for quality
- Took client calls and communicated issues with operators and the general manager.
- Assisted operators during emergencies or vehicle malfunctions to ensure safety and continuity of service.
- Managed various responsibilities with precision and efficiency while working in a high-pressure environment.
Tissue Processing Technician
Aerotek/RTI Biologics
Alachua, Florida
07.2019 - 09.2019
- Processed tissue for lifesaving and life-enhancing transplants, ensuring quality standards.
- Processed tissue products accurately and met production schedules.
- Oversaw sterilization of equipment to maintain compliance with safety and quality protocols.
- Stored and moved tissue to maintain accurate inventories, supporting efficient processing operations.
- Accurately completed paperwork and performed data entry in accordance with Good Documentation Practices.
Dispatcher
MV Transportation
Gainesville, Florida
01.2018 - 01.2019
- Monitored radio, telephone, and on-road provision of service for quality and adherence to company and client standards.
- Oversaw operators and trip status, adjusting assignments to enhance on-time performance.
- Ensured adequate coverage of all shifts and assigned routes.
- Allocated specific trips to operators based on their schedules and availability.
- Assisted operators during emergencies, vehicle malfunctions, and traffic incidents to maintain service continuity.
- Monitored sign-in and sign-out for all operators daily, including documentation of pre- and post-trip inspection reports.
- Reported issues to operators and General Manager to facilitate timely resolutions.
Customer Service Representative
Gainesville Regional Utilities
Gainesville, Florida
01.2016 - 01.2018
- Acted as primary contact for customers, agencies, and city employees, ensuring effective communication.
- Screened and researched customer requests received by phone, mail, internet, or in person.
- Processed utility payments, deposits, permits, and services.
- Evaluated customer information to establish accurate deposit requirements.
- Clearly explained utility bills to customers.
- Facilitated customer planning and access to diverse services.
- Created service turn on/off work orders and coordinated with field personnel.
- Gained experience in managing customer inquiries in a multi-service utility call center environment.
Dispatch Manager
Arcstream, Inc.
Gainesville, Florida
01.2015 - 01.2016
- Led team of ten dispatchers to optimize operational workflows.
- Managed employee performance, conducted reviews, and provided feedback.
- Coordinated time off, addressed employee grievances, and ensured dispatcher accountability.
- Resolved customer account inquiries to ensure satisfaction and retention.
Senior Customer Service Representative
Cox Communications
Phoenix, Arizona
01.2004 - 01.2016
- Applied active listening to effectively identify and resolve client issues.
- Scheduled new installs of services, made changes to existing services, processed payments, and explained billing details.
- Coordinated appointments through phone, email, and chat channels.
- Answered technical and procedural questions for less experienced team members.
- Facilitated training and process improvements while mentoring team members.
- Improved sales techniques and supported team achievements by sharing best practices.
- Promoted and sold diverse product lines to meet customer needs.
- Processed orders, payments, and returns of equipment.
- Provided clients' information and solutions in a timely manner.
Education
Bachelor of Science - Business Management
City College
Gainesville, FL01-2013
Skills
- Operations management
- Fleet management
- Compliance oversight
- Performance monitoring
- Scheduling optimization
- Customer relations
Timeline
Operations Manager
MV Transportation, Inc.
11.2022 - 02.2026
Dispatcher
MV Transportation, Inc.
09.2019 - 11.2022
Tissue Processing Technician
Aerotek/RTI Biologics
07.2019 - 09.2019
Dispatcher
MV Transportation
01.2018 - 01.2019
Customer Service Representative
Gainesville Regional Utilities
01.2016 - 01.2018
Dispatch Manager
Arcstream, Inc.
01.2015 - 01.2016
Senior Customer Service Representative
Cox Communications
01.2004 - 01.2016
Bachelor of Science - Business Management
City College