Cary Morelock

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.

Maintaining cash drawer, stocking tobacco products for sale, processing customer orders, performing excellent customer service, zoning,price changes

• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Approached every question or concern with calm and level-headed approach.
• Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
• Collaborated with team members to ensure seamless store operations during busy periods.
• Prevented loss by identifying fraudulent transactions and following established security procedures.
• Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
• Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.

Maintaining cash drawer, selling postal products, accepted and processed Passports as well as expediting when necessary, helping customers request certified birth certificates when needed, processing insurance claims, answering and routing telephone calls