CARYN BERNAL
Outpatient Clerk/ Student
Albuquerque,NM
Summary
To leverage my 5+ years of client-facing experience, customer service duties, and provide assistance to internal and external customers by utilizing my unique skill set with a position at Top Golf.
Overview
2
2
Languages
4
4
Certifications
9
9
years of post-secondary education
4
4
years of professional experience
Work History
Outpatient Clerk
University Of New Mexico Hospitals
Albuquerque, NM
08.2020 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Radiology Tech Aide
University Of New Mexico Hospital
Albuquerque, NM
10.2018 - 08.2020
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Perform patient care and support activities to promote to a patient focused care environment.
- Transport patients within the Emergency Department, assist procedure performance and processing, assist data entry of information into Hospital information system(s), order and stock supplies, maintain unit equipment, and assist patients.
- Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups in the, in preparing patient and radiology room for exam; escort patients to and from exam room being attentive for falls.
Server/Bartender/Coffee Barista
Church Street Café, Church St NW
Albuquerque, NM
07.2018 - 12.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Red Bull Brand Ambassador
Red Bull Wings Team, Pan American Freeway
Albuquerque, NM
07.2017 - 12.2017
- As part of the field marketing team for the company, marketing and advertising the product, while also collecting and reporting consumer-based data that identifies customer needs through market research and analysis.
- Cultivated and managed relationships with key clients, vendors, and community partners.
- Managed project deadlines and created great missions to put a Red Bull product and leaflet in the consumers’ hand and offer a memorable experience that will drive brand loyalty.
- Resolved problems, improved operations and provided exceptional service.
Banquet Server
Four Seasons Resort Rancho Encantado Santa Fe
Santa Fe, NM
06.2017 - 07.2017
- Responded to guests' questions and problems in a timely professional manner.
- Observed dinners to insure all requests are met prior to requests, greeted guest in a cordial manner as they arrived.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM 08.2016 - Current
Bachelor of Science - Study Abroad For 7 Months
Universidad De Carlos III De Madrid
Madrid, Spain 12.2017 - 07.2018
High School Diploma -
Saint Pius X High School
Albuquerque, NM 08.2012 - 05.2016
Skills
Customer and client relations
Office administration
Teamwork
Multitasking abilities
Good listening skills
Documentation and reporting
Leadership
Conflict resolution
Professional demeanor
Certification
Food and Handling Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Outpatient Clerk
University Of New Mexico Hospitals
08.2020 - Current
Radiology Tech Aide
University Of New Mexico Hospital
10.2018 - 08.2020
Server/Bartender/Coffee Barista
Church Street Café, Church St NW
07.2018 - 12.2018
Bachelor of Science - Study Abroad For 7 Months
Universidad De Carlos III De Madrid
12.2017 - 07.2018
Red Bull Brand Ambassador
Red Bull Wings Team, Pan American Freeway
07.2017 - 12.2017
Banquet Server
Four Seasons Resort Rancho Encantado Santa Fe
06.2017 - 07.2017
Bachelor of Arts - Psychology
University of New Mexico
08.2016 - Current
High School Diploma -
Saint Pius X High School
08.2012 - 05.2016