CARYN BERNAL
Outpatient Clerk/ Student
Albuquerque,NM
Summary
To leverage my 5+ years of client-facing experience, customer service duties, and provide assistance to internal and external customers by utilizing my unique skill set with a position at Top Golf.
Overview
2
2
Languages
4
4
Certifications
9
9
years of post-secondary education
4
4
years of professional experience
Work History
Outpatient Clerk
University Of New Mexico Hospitals
Albuquerque, NM
08.2020 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Radiology Tech Aide
University Of New Mexico Hospital
Albuquerque, NM
10.2018 - 08.2020
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Perform patient care and support activities to promote to a patient focused care environment.
- Transport patients within the Emergency Department, assist procedure performance and processing, assist data entry of information into Hospital information system(s), order and stock supplies, maintain unit equipment, and assist patients.
- Patient care assignment may include neonate, pediatric, adolescent, adult, and geriatric age groups in the, in preparing patient and radiology room for exam; escort patients to and from exam room being attentive for falls.
Server/Bartender/Coffee Barista
Church Street Café, Church St NW
Albuquerque, NM
07.2018 - 12.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Red Bull Brand Ambassador
Red Bull Wings Team, Pan American Freeway
Albuquerque, NM
07.2017 - 12.2017
- As part of the field marketing team for the company, marketing and advertising the product, while also collecting and reporting consumer-based data that identifies customer needs through market research and analysis.
- Cultivated and managed relationships with key clients, vendors, and community partners.
- Managed project deadlines and created great missions to put a Red Bull product and leaflet in the consumers’ hand and offer a memorable experience that will drive brand loyalty.
- Resolved problems, improved operations and provided exceptional service.
Banquet Server
Four Seasons Resort Rancho Encantado Santa Fe
Santa Fe, NM
06.2017 - 07.2017
- Responded to guests' questions and problems in a timely professional manner.
- Observed dinners to insure all requests are met prior to requests, greeted guest in a cordial manner as they arrived.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM 08.2016 - Current
Bachelor of Science - Study Abroad For 7 Months
Universidad De Carlos III De Madrid
Madrid, Spain 12.2017 - 07.2018
High School Diploma -
Saint Pius X High School
Albuquerque, NM 08.2012 - 05.2016
Skills
Customer and client relations
Certification
Food and Handling Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Timeline
Outpatient Clerk
University Of New Mexico Hospitals
08.2020 - Current
Radiology Tech Aide
University Of New Mexico Hospital
10.2018 - 08.2020
Server/Bartender/Coffee Barista
Church Street Café, Church St NW
07.2018 - 12.2018
Bachelor of Science - Study Abroad For 7 Months
Universidad De Carlos III De Madrid
12.2017 - 07.2018
Red Bull Brand Ambassador
Red Bull Wings Team, Pan American Freeway
07.2017 - 12.2017
Banquet Server
Four Seasons Resort Rancho Encantado Santa Fe
06.2017 - 07.2017
Bachelor of Arts - Psychology
University of New Mexico
08.2016 - Current
High School Diploma -
Saint Pius X High School
08.2012 - 05.2016
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