Caryn Cusson
Central Square,NY
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Accomplished office manager handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Hardworking Office Automation Clerk holding many years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Salt City Abstract
Syracuse, New York
03.2007 - 06.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Executed title insurance policies and land abstracts
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on incoming payments and data
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Office Manager
Genesis Title Agency
Mount Holly, New Jersey
11.2004 - 10.2005
- Ordered land searches, mortgage payoffs, and processed title commitments, and insurance policies.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Payment of company invoices
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Independent Insurance Policy Production
Weichert Title Insurance
Cherry Hill, New Jersey
03.2000 - 09.2004
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Produced title insurance policies
Clerk Typist and Receptionist
New Jersey Title Insurance
Marlton, New Jersey
08.1997 - 02.2000
- Corrected grammar, spelling and syntax mistakes in medical records.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Edited drafts created from speech recognition software.
- Received and routed business correspondence to correct departments and staff members.
- Attended training associated with role to improve skills and boost speed.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Completed data entry of title insurance commitments and insurance policies.
Cashier
Wegmans Supermarket
N. Syracuse, New York
08.1987 - 03.1988
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Education
Completion of Course in Medical Secretary - Medical Secretary
BOCES
New Hartford, NY09.1994
High School Diploma -
Frankfort Schuyler High School
Frankfort, NY06.1975
Skills
- Database and Client Management Systems
- Document and File Management
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Strong Organizational Skills
- Computers and Technology
- Employee Training
- Visitor Relations
Timeline
Administrative Assistant
Salt City Abstract
03.2007 - 06.2011
Office Manager
Genesis Title Agency
11.2004 - 10.2005
Independent Insurance Policy Production
Weichert Title Insurance
03.2000 - 09.2004
Clerk Typist and Receptionist
New Jersey Title Insurance
08.1997 - 02.2000
Cashier
Wegmans Supermarket
08.1987 - 03.1988
Completion of Course in Medical Secretary - Medical Secretary
BOCES
High School Diploma -
Frankfort Schuyler High School
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