Bradley Cupernall
Central Square,NY
Summary
Adaptable and resourceful with positive outlook and knack for troubleshooting technical issues. Possesses foundational knowledge of computer systems and networks, paired with skills in hardware installation and software configuration. Committed to leveraging technology to ensure seamless operations and enhance user experience.
Overview
4
4
years of professional experience
Work History
Sr. Computer Services Assistant
Oswego County Department of Social Services
04.2024 - Current
- Offered Tier 1 tech support using a ticketing system
- Developed and maintained Cognos reports to streamline data access and enhance workflow efficiency across departments
- Provided technical support for software, hardware, printers, networking issues, and telecommunication systems
- Managed Active Directory accounts, including user provisioning, group policies, and security permissions
- Handled onboarding and offboarding processes, creating and deactivating user accounts, and managing access for new hires, transfers, and terminations
- Acted as a Local Area Network Administrator, maintaining network integrity and ensuring stable, secure connectivity
- Served as a liaison between county and state-level agencies to support the integration and troubleshooting of state applications
- Collaborated with cross-functional IT teams to implement and support AI-powered virtual assistant, improving user support capabilities
Target Security Specialist
Target
11.2021 - 04.2023
- Respond to and document security incidents
- Conduct merchandise recoveries
- Provide apprehension support
- Conduct surveillance using the video system
- Troubleshoot POE cameras by working with different workstations, switches, and ports.
Education
Bachelor's degree - Cybersecurity
01.2022
Bachelor's degree - Criminal Justice
01.2020
Associates degree - Criminal Justice
01.2019
Skills
- Strong problem-solving and analytical skills
- Experience with security compliance and auditing
- Familiar with various security tools and technologies such as (VMware, VirtualBox, metasploitable, burpsuite, nmap, nessus, and different operating systems)
- Report writing
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite
- Conflict management
- Strong knowledge of cybersecurity principles and practices
- Security
- Surveillance
Goals
Complete CompTIA A+, Network+, and Security+
Timeline
Sr. Computer Services Assistant - Oswego County Department of Social Services
04.2024 - Current
Target Security Specialist - Target
11.2021 - 04.2023
SUNY Oswego - Bachelor's degree, Criminal Justice
Cayuga Community College - Associates degree, Criminal Justice
Utica College - Bachelor's degree, Cybersecurity
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