Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARYN FREEMAN

Woodstock,IL

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise

Overview

16
16
years of professional experience

Work History

Air Export Specialist

JAS USA
Elk Grove Village, IL
08.2024 - 08.2026
  • Delivered customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
  • Managed customer complaints professionally, identifying solutions to foster customer loyalty
  • Analyzed export data to identify trends and optimize supply chain processes.
  • Built strong relationships with clients, fostering trust and increasing repeat business.
  • Ensured compliance with international trade regulations, mitigating risk of penalties and fines.

Air Export Agent

DSV Air & Sea Inc
Itasca, IL
01.2020 - 08.2024
  • Coordinated and managed air export shipments, ensuring compliance with all international regulations and customer requirements
  • Executed precise data entry for tracking and maintained current shipment records to support operational efficiency
  • Collaborated with sales, operations, and warehouse teams to facilitate seamless shipment coordination
  • Negotiated rates with airlines to obtain competitive pricing for air export services, enhancing cost-effectiveness

Air Gateway Team Member

UTI
Elk Grove Village, IL
01.2011 - 01.2016
  • Collaborated with cross-functional teams to resolve complex customer issues, improving customer satisfaction and retention
  • Trained new team members on company policies and best practices, enhancing team competency in delivering customer care
  • Interacted with customers with professionalism and empathy, fostering a positive customer experience

Education

High school diploma -

Marian Central Catholic
Woodstock, IL
05.1988

Skills

  • Attention to detail
  • Customer service
  • Data entry
  • Organizational skills
  • Computer literacy
  • International communication
  • Microsoft Outlook
  • Quantitative analysis
  • Microsoft Excel
  • Communication skills
  • Incoterms proficiency
  • Documentation preparation
  • Shipment management
  • Time management
  • Problem-solving abilities
  • Client assistance

Timeline

Air Export Specialist

JAS USA
08.2024 - 08.2026

Air Export Agent

DSV Air & Sea Inc
01.2020 - 08.2024

Air Gateway Team Member

UTI
01.2011 - 01.2016

High school diploma -

Marian Central Catholic

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