Caryn Hudson-Brown

Company Overview: PMI Lubricants is a proud distributor PMI Premier and ExxonMobil motor vehicle and machine lubricants.

• Provided exceptional customer service by assisting clients with orders and inquiries through phone and email, ensuring a high level of satisfaction and prompt issue resolution.
• Verified and balanced drivers' delivery logs to maintain accurate records, streamlining the billing process.
• Performed detailed data entry and analysis to record customer orders with precision, contributing to efficient operations and optimized delivery scheduling.
• Proactively managed billing collections by contacting customers with overdue balances, successfully reducing outstanding accounts and improving cash flow.

Company Overview: SimpliSafe is a Home Security Company dedicated to making every home secure with 24/7 professional monitoring and excellent customer service.

• Directed a high-performing team of 15-18 agents, coaching them to excel in customer care, troubleshooting efficiency and fostering an environment of continuous improvement resulting in consistent performance levels and heightened customer satisfaction.
• Spearheaded the development of pilot programs aimed at fostering growth within the company by utilizing insights from technical knowledge and successful team leadership experiences.
• Effectively managed escalated customer cases, ensuring resolution of their needs while maintaining a high standard of customer service and satisfaction.
• Analyzed key performance indicators (KPIs) to identify trends and implement strategies that enhanced company operations and improved agent performance and experience.

Company Overview: G2 Paper is a wholesale supplier of packaging, food service and industrial paper, specializing in paper conversion.

• Managed meticulous entry of inbound roll information, ensuring precise documentation for inventory control while facilitating efficient reordering of supplies to meet production demands.
• Coordinated with operators for paper roll conversion, maintaining quality control and adherence to customer specifications.
• Generated shipment documents and liaised with carriers to organize and oversee loads, ensuring on-time deliveries and cost-effective logistics operations.

Company Overview: Subway is a sandwich delicatessen known for its wafting aromas of freshly baked bread and mouth-watering cookies.

• Trained and supervised team members, ensuring adherence to portioning and procedural standards for product quality and consistency.
• Conducted cash handling procedures in accordance with company standards, ensuring accuracy and adherence to protocols.
• Conducted regular inventory counts, placed product orders and staff schedule creation to maximize productivity and minimize food waste.
• Maintained store cleanliness through regular deep cleaning, ensuring a hygienic and welcoming environment for customers.
• Subway is a sandwich delicatessen known for its wafting aromas of freshly baked bread and mouth-watering cookies.