Caryn Norfleat
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Consumer Service Representative
ASI Inc.
11.2019 - 10.2023
- Answered inbound calls to assist consumers in scheduling repair service
- Provided product knowledge and guidance to customers, assisting them in making informed decisions.
- Assisted with troubleshooting appliance issues,
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined service processes for faster response times, improving issue resolution rates.
- Boosted customer loyalty with exceptional communication skills and a commitment to problem solving.
- Implemented effective upselling techniques, contributing to an increase in sales revenue.
Order Puller
The Home Depot
05.2017 - 04.2019
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
- Enhanced warehouse productivity by accurately locating items, updating inventory records, and consolidating orders.
- Reduced order processing time with effective communication and coordination among team members.
- Maintained a safe working environment by adhering to safety protocols and properly handling equipment during order pulling.
Meat/Seafood Associate
Kroger
01.2016 - 03.2017
- Contributed to teamwork by assisting colleagues with tasks such as cutting meats, preparing orders, and cleaning equipment.
- Ensured food safety by adhering to proper storage, handling, and preparation guidelines for all seafood items.
- Developed strong relationships with vendors to ensure consistent supply of fresh, high-quality products at competitive prices.
- Prepared custom orders for clients efficiently while maintaining attention to detail and quality control standards.
Support Lead Associate
Macy's
09.2014 - 01.2016
- Processed online customer orders, complaints, and other issues that occurred
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Customer Service Rep
Ashun/Tn Lottery Call Center
05.2012 - 08.2014
- Answered constant flow of customer calls with minimal wait times.
- Streamlined call center processes for improved efficiency and reduced wait times.
- dispatched technicians for repairs
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Call Center Rep
Home Depot
01.2010 - 01.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate Degree - Culinary Arts
Southwest Tennessee Community College
Memphis, TN02.2024
Associate Degree - Sports Medicine
Southwest Community College
Memphis, TN01.2016
Associate Applied Science - Massage Therapy
Anthem College
Memphis, TN01.2008
Skills
- Complaint Handling
- Call Center Experience
- Computer literacy
- Patience and resilience
- Problem-solving abilities
- Time management
- Customer focus
- Data entry accuracy
Timeline
Consumer Service Representative
ASI Inc.
11.2019 - 10.2023
Order Puller
The Home Depot
05.2017 - 04.2019
Meat/Seafood Associate
Kroger
01.2016 - 03.2017
Support Lead Associate
Macy's
09.2014 - 01.2016
Customer Service Rep
Ashun/Tn Lottery Call Center
05.2012 - 08.2014
Call Center Rep
Home Depot
01.2010 - 01.2012
Associate Degree - Culinary Arts
Southwest Tennessee Community College
Associate Degree - Sports Medicine
Southwest Community College
Associate Applied Science - Massage Therapy
Anthem College
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