Liliana Iglesias Placencia
Port Richey,FL
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excelled in roles requiring patience, resilience, and excellent communication and service quality. Skilled in call center operations and computer proficiency.
Overview
8
8
years of professional experience
Work History
Consumer Service Representative
Kenific Group Call Center Operations (KGCCO)
09.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Fostered a positive work environment by actively participating in team-building activities and collaborating effectively with colleagues.
- Exceeded performance metrics by consistently delivering high-quality support and exceeding customer expectations.
- Effectively managed high call volumes while maintaining a professional demeanor under pressure.
- Investigated and resolved customer inquiries and complaints quickly.
Machine Operator
Advance Services, Inc.
06.2023 - 07.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Restaurant Server
La Quebradita Mexican Restaurant
12.2021 - 06.2023
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Claim Adjuster
Accedo Technologies
06.2020 - 10.2021
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Real Estate Agent
Robert Real Estate
02.2019 - 03.2021
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Sales Promoter
Laboratorios Ceguel S.A
01.2017 - 12.2018
- Collaborated with team members to ensure smooth sales operations.
- Collected customer feedback to improve service and product offerings.
- Provided information on current promotions and offers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Requested contact information from potential customers to provide additional information.
Education
High School Diploma -
San Pablo Apostol
Granada, Nicaragua11-2015
Skills
- Patience and resilience
- Call center experience
- Customer focus
- Complaint handling
- Teamwork
- Problem-solving
- Excellent communication
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Consumer Service Representative
Kenific Group Call Center Operations (KGCCO)
09.2024 - Current
Machine Operator
Advance Services, Inc.
06.2023 - 07.2024
Restaurant Server
La Quebradita Mexican Restaurant
12.2021 - 06.2023
Claim Adjuster
Accedo Technologies
06.2020 - 10.2021
Real Estate Agent
Robert Real Estate
02.2019 - 03.2021
Sales Promoter
Laboratorios Ceguel S.A
01.2017 - 12.2018
High School Diploma -
San Pablo Apostol
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